The fact you have ordered online means you actually have MORE rights than if you’d bought in a store, so please don’t worry. There is a law in the UK called the Distance Selling Statutory Rights which means as you have bought unseen, then if an item is not as expected or damaged, or even that you just don’t like it, you have 14 days to advise the company of this, then another 14 days to return it. I’m sure everything will be fine, but just in case have a read on Martin Lewis‘s website www. moneysavirngexpert.com and search Distance Selling Rights.

I refer you to my earlier point. Your failure to remedy this fault after three years is shocking. You should have a word with yourself for still moaning about it but doing nothing. In the last three years you could have found out how to turn down the pressure yourself- it’s likely a valve under your sink. Or you could have phoned Quooker for free advice, or you could have asked your plumber to do it when you had your boiler serviced, or you could have asked an inexpensive handyman to turn down the pressure, or you could have booked a local plumber or you could have booked a Quooker engineer. Imagine- if you had done that in your two year warranty period any parts may have been free….. (although it sounds like it just needs either the pressure turning down or an overflow pipe clearing- so likely no parts required) In any case you will have to have done something if you ever want to try a small claim because currently you don’t have a quantifiable claim- if you spend £100 resolving the problem you then have an amount you can claim- at the moment you don’t.

Hello we are planning a bathroom renovation and I'm looking for some assistance with showers. We are based in the UK. we will be getting a shower over bath and the bath will be situated flat against the far wall of the room, so against 2 external walls and 1 internal wall. However only one of those external walls, at the typical tap end of the bath, can be used to fix a shower due to the location of a large window. We have a Combi Boiler but our flow rate isn't amazing; about 8.5 litres per min from the bath tap, and circa 7 litres per min from the shower head both at shower temperature. We currently have a bath/shower mixer. We would like to get the best possible shower experience we can within our flow rate limitations. We're not fussed about a thermostatic shower because only adults live in the house. From my research this seems to lead back to another bath/shower mixer. However if anyone has any alternative ideas then please let me know. in terms of brand we're thinking Grohe / Hansgrohe etc. Something good quality which will last. Also we're only looking for a hand shower. We won't be needing a rainfall overhead shower due to lack of ceiling height to be able to fix it at a decent enough height for my tall husband. Does anyone have any specific shower recommendations based upon our parameters or any other brands to recommend so that we can narrow our focus? We will also be having a glass bath screen and I'm thinking maybe Matki- although we're open to other suggestions. We want something which is good quality and easy to clean (i.e. not too many nooks and crannies to get dirty!). Because we're having a bath screen and due to the location of the vanity unit (i.e. relatively close to the edge of the bath) I'm concerned about the ease of reaching taps to turn on the shower to get the water to shower temperature before stepping in. Is there any way we can get a shower with the controls easily accessible? if this is something we want to investigate would our only option be a digital shower or are there other plumbing solutions? Thank you all in advance for your advice and recommendations.

Never sure about separate playrooms. If your children are young, you’ll want them in the kitchen/open plan space so you can all be together as a family during the day. If they’re a bit older, they could play (games consoles etc) in the front living room. I think your current design might mean you just have a walk way through to your kitchen with no purpose. How about opening up the whole of the back into one big space with plenty of built-in cupboard storage for toys? Kids are little for such a short time really, it seems a shame to ‘lose’ that space. Also can you have windows on that side of your house? If not, potentially the playroom would be dingy. Just my thoughts! H x