Fired Earth

I've been a long-time customer of Fired Earth, but my recent experience has been incredibly disappointing. After my shower valve failed (albeit after many years) and I had a heavily leaking shower, I faced significant delays in getting a replacement. Their manufacturers seem to go out of business a lot, or at least they give this as a reason for their inefficiency. Despite my repeated communications, the lack of urgency and care for the damage caused by the leak has been incredibly frustrating. Their customer service was slow to respond and didn’t prioritise the urgent nature of my situation. The leaking valve has caused ongoing damage and mould, which is particularly concerning with young children in the house. It’s disrupted our daily routines and added stress to our living environment. The manager Colin stopped responding to my emails. Their departments are disjointed and there seems to be a big disconnect between them. Their delivery department is clueless. Once you've bought from Fired Earth, nobody cares anymore and 'computer says no'. If you’re looking for a luxury brand with reliable aftercare support, I would suggest exploring other options.

Lovely selection, good quality and prices and very nice team! What else could I ask for? I highly recommend them

We have worked with Fired Earth for our customers who require higher end products that have a real wow factor. The team were incredibly helpful from initial quote through to arranging logistics, always keeping us informed which allows us to keep our customers fully appraised of progress.

We've used Fired Earth tiles for a number of years for various projects from the contemporary to the classic and they are always a remarkable product. In our practice working with the customer services team is always paramount and the Fired Earth team are always willing to help and answer queries and questions which makes working with their products so much easier, efficient and a joy.

Its a great paint and a company that is pleasure to work with! You can achieve a very good finish never mind if on walls, ceiling or woodwork. I wouldn't hesitate to recommend them.

We have been using Fired Earth for the past 10 years and find the staff very helpful. The high quality range of tile & paper designs along with the paint colours is a great way to start the planning process for any project. We will continue to use Fired Earth for as many projects as possible.