Floors of Stone

On visiting the show room, I found the tile I liked, I stated very firmly emphasising the fact that I live on a lane with difficult access width is tight, but we do manage get small builders wagons up the lane, so order was dependent on delivery by small wagon or van, I was told this was no problem as they had small vehicles, I expected this as I expect they would have to deliver to some awkward places. I was quoted £65 for delivery, when the invoice was sent Delivery was £130, I queried this and was informed it was because there were 2 pallets instead of one. When communicating with Floors of Stone I reminded them that they would have to send a small vehicle. On the day of delivery, I received a call from the deliver company to say access looked difficult, I confirmed this, I asked the size of vehicle they stated 7.2-ton wagon, I said this might be a bit to big, what about a smaller vehicle, this was the smallest they had. Later I received call from driver to tell me he was not prepared to drive up lane so I met him about quarter mile from house unloaded 2 pallets by hand on to my van, 8 broken tiles, wagon was 12 ton very big asked him why they did not send a 7.2 ton, he said they did not have any 7.2 wagons 12 ton was smallest! 8 tiles were broken; this is to be expected with a natural product. Photos of broken tiles on wagon taken Called Floors of Stone to report broken tiles, they said If they replaced them, I stated what do you mean IF Sent them the photos this was not good enough they required me to lay the tiles out and photograph them individually, I sent more photos to various people over the next day, they eventually agreed to replace tiles, I stated that the need to send van which would do to allow access up lane. It was only 8 tiles, confirmed replacement tile were being sent Thursday 11 July. At 16.15 called Floors of Stone to state tiles had not arrived, they said delivery had been rescheduled for tomorrow and that they had emailed me 15 mins ago, (my view they should have picked up the phone and called me). Promise delivery Friday morning, I cancelled my schedule for Friday morning, 12,00 no sign of delivery called Floors of Stone to be told they did not know when delivery would be and it was not their fault. Received phone call mid Friday afternoon to say Tiles had been dumped end of my lane on pallet (see photo) I am not the only residence on this lane, very dangerous and inconvenient for other people. Luckily I was at home drove down in my van unpacked pallet, I had asked for some refund on delivery charge as they had not actually managed to make a delivery, I was told they would look into it, this was to no avail. They were told on several occasion about difficult access, when I complained I was told it was not their fault but the delivery companies fault, Sorry it’s your fault you employ them,. AVOID THIS COMPANY

Great product and initial delivery but very after service causing huge delays with our project

Good services and quality, the prices are to be checked though!

fantastic service from start to finish, from ordering samples to taking delivery of final tiles. Would highly recommend.

Floorsofstone have a fantastic showroom however there prices are twice that available elsewhere for the same product and they charge £250 delivery where others do not charge for delivery. No wonder they can afford such a nice showroom. Don’t be a mug shop around

I have just had my tiles delivered, they are incredible! Each and every time I made contact from requesting samples, placing the order to aftercare I was so impressed by the polite and professional service I received. I will certainly be placing more orders and directing my clients to you! Thank you for all you have done.

Fantastic service from this company. I placed the order quite late in the day but the company were so helpful in getting them to me on time. We went for the country mix travertine and jasmine grout. The effect is fantastic and really brightened up our living room. Special thanks to Molly for all her help.

We bought some wood effect porcelain from Floors of Stone for our new en suite and we are delighted with it! The quality was great, the size was perfect and the colour was exactly what we were looking for. We're also going to be ordering some of the lovely blue handmade tiles for a splashback when we've measured up! I will definitely be using them again for our next flooring project. The free sample service was so helpful as were their lovely sales team.

We ordered 70msq of limestone files and paid a lot of money for the tiles. We were told that as long as a refuse lorry could fit up our drive the delivery lorry be able to. However, the delivery lorry refused point blank to come up our drive, even though there was plenty of room. We, and 2 of our builders spent 3 hours lugging tiles up our driveway in the pouring rain, as this was the only option other than to return the order and delay our building works. We paid £250 + VAT for delivery costs and we have been offered £60 discount for the 9 man hours in took to deliver our own tiles! Having spoken to customer services Floors of Stone seem to think that they and the haulage company have done everything they possibly can to rectify this. Surely, a refund of the full delivery fee would be more appropriate. It’s a shame as the product seems good but very poor customer service / satisfaction!

I was desperate for flooring tiles after being let down and was lucky enough to find this place. We arrived to a large spacious showroom , none cluttered and visually attractive. Their selection of tiles of natural stone were lovely, well presented, labelled and the cost for the quality was outstanding. I ordered, was told delivery, which was cheap, would be the next week. All arrived safe and sound and now look amazing. Professional and efficient. Can’t safe kinder words and would definitely recommend them.

Excellent service, by friendly, knowledgeable staff on the end of the phone. We love our stone floors, would definitely recommend!

Excellent service - helpful in the shop and at every stage afterwards. Some of the stone arrived broken, but the broken slabs were replaced immediately and without fuss.