Living in North Wales I am quite a distance away from the nearest Lush store. I have to buy all my soaps, Bath bombs, Bath melts, tooth tabs etc. online as I'm not willing to go without. I tend to buy everything online except for IKEA, B&Q and TK Maxx purchases, they are really the only shops I actually enjoy spending time in.

From here actually - got a lovely large vintage style filament light bulb from Amazon and popped that it. Looks lovely !

I've not used the Houzz store, but I think you just click on the product to be taken to the sellers website. I don't think Houzz actually sell the products (not in UK anyway).

I’m sorry you've had to experience such bad service from them but it doesn’t surprise me. There is a FB site for them and it is absolutely littered with complaints, cancellations, ombudsman information and court. Some of the images are heart breaking especially when people have scrimped and saved for their dream kitchen which has turned into a nightmare. There is no such thing as finance free options which is one of their main selling points. It’s all added into the price. You can’t beat an independent for choice, service and value. They are no more expensive and in most cases cheaper.