Sofa.com

Name: Sofa.com
Address: Unit 33-35 Chelsea Wharf, Chelsea, Greater London, SW10 0QJ, United Kingdom
Telephone: 0345 400 2222
Rating: 4.3

16 Reviews

Furniture & Home Accessories

Write a Review

About Us

Sofa.com has been handcrafting and delivering sumptuous sofas for over a decade. Since the very beginning, we’ve believed that everyone deserves great sofas and excellent service from people who are passionate about interiors, so that is exactly what we aim to provide. However, we thought, why stop at sofas? People love a beautiful place to live, so our beds, dining and accessories collections have been introduced to help people achieve their dream home. Furniture the reflects your individuality At sofa.com our number 1 designer is you! Simply choose your style, select your size and pick from our range of over 100 luxurious fabrics to create something that’s truly unique. Each design is then lovingly handmade to order by our talented craftsmen (they’re so good, in fact, we guarantee our beech wood frames for life!). The result? A unique piece of furniture that is undeniably comfy, timelessly stylish, and reflects your individuality perfectly.

Awards

Certified member of the BIID Gold Award for Best Furniture Range at the 2008 House Beautiful Awards Best Furniture Award at the 2013 House Beautiful Awards Nominated for In Store CE Award (personal shopping service) at the 2015 Retail Week Awards Nominated for Retail Week Rising Star Award

Professional Information

Business Registration #: 5222498

Autumn/Winter 2020

This is an example of a modern living room in London.

Spring/Summer 2020

Design ideas for a living room in London.

Contract Collection

Inspiration for a modern home in London.

Decluttering and maximising space in the home

Bluebell

Back to Navigation

Write a Review

16 Reviews for Sofa.com

Newest first

Sarah Lockwood

Do not order from this company. After a first no show delivery, they finally got back to me with another delivery date a few week later. I had paid sofa.com to take my old sofa, the delivery company refused to take it and I am still waiting for my £99 refund from them with no response by email and no one answering the phone. The sofa they sent me is also the wrong fabric and again no one is responding to me. They seem very happy to take your money and then ignore you. I wish I had never used this company and have no idea how to get my money back or the correct sofa that I ordered.

17 October, 2023

Raj Karsandas

Terrible service. We ordered a sofa which arrived without legs! The armchair we ordered did not arrive. Can’t get through to the company on the phone. And have been trying to continuously contact them by email and they have still not resolved the situation. Nice sofas but very frustrating customer service. Have spent a lot of money with them and would never order from them again.

20 September, 2023

Rachel Egan

Do not order from them as they are currently incapable of fulfilling orders - see latest trustpilot reviews. Customer service telephone lines are not taking calls and emails are not being responded to. Countless customers (including me) have paid and have no way of knowing if/when goods will be received.

17 September, 2023

Decorbuddi

We are huge fans of Sofa.com and use them regularly in client schemes. Their sofas, chairs and beds are consistently good quality, reasonably priced and it's great that we can use our own fabrics to add in a bespoke element when we need that extra something. Lizzie and the team provide great customer service and we're thrilled to have such an efficient, reliable supplier to work with.

2 March, 2021

My Bespoke Room

We LOVE working with Sofa.com. Their sofas are high quality, can be made bespoke to fit our customer's home perfectly and they have a huge amount of fabrics and styles so there is always a Sofa.com sofa for any design. We partnered with Sofa.com to create a 'Meet the Experts' series with other experts in the interior design industry, and the people at Sofa.com are all super lovely and helpful.

28 March, 2019

glendadai

Visited one of their showrooms and received good service from this company. Ordered 2 sofas and a footstall. Very helpful knowledgeable staff who ensure you are satisfied with your choice. No hard sell, appreciating costly purchases must be right for the customer and allowing time for the right decision to be made. Delivery date was suited to our needs, was delivered with care on time by friendly and helpful staff.

16 April, 2017

Magentapink interiors

Sofa.com is our "go to" company for really good quality and sensibly priced furniture. Over the years we've purchased beds, sofas, chairs and footstools for various clients. There's a great choice of house fabrics but we've also used other suppliers fabrics to make the items more bespoke. The trade team are efficient and really easy to work with.

15 March, 2017

Interior Therapy

Sofa.com are my first go to when it comes to looking for fab sofas for clients, with a vast collection of styles, colour and materials to choose from. The trade team make the process of ordering quick and easy. The order times are also quick which is an added bonus. I will continue to use on my future projects!

3 March, 2017Last modified:4 April, 2017

Morph Designs

Sofa.com not only have a superb collection of furniture to choose from but their customer service is excellent. We use sofa.com on a regular basis for our clients schemes and their pieces act as a cherry topper on the cake!! www.morphdesigns.co.uk

3 March, 2017

Claire Garner Interiors

Sofa.com have been a well used and trusted supplier in my little black book for some time now - the service is efficient and reliable, and being able to supply our own fabrics for their pieces gives great flexibility when specifying for our clients. The quality is great and very comfortable - I will be ordering some Sofa.com sofas for myself later this year!

8 September, 2016

Em Elles-Hill

Exceptional service and great value - the selection of styles on offer is varied and large enough to satisfy most every look and need; the selection of fabrics is pretty good (and if they don't have exactly what you're after they have libraries' worth of sample books in the shops) the free sample service is super; and every person I've crossed paths with so far in my dealings has been efficient and helpful. You don't expect such an accessible brand to feel so bespoke and the service to be quite so accommodating. On this last occasion I made a mistake with the fabric choice, i was immediately permitted to exchange the bed for a better colour (at no extra cost) and when it was understood that there was a newborn in the house rules were further bent to collect the reject and deliver the replacement at the same time. The drivers were polite, fast and efficient. Everyone bent over backwards to help.

12 July, 2016

Comment from Sofa.com:

Hello,
Thank you so very much for your valued feedback - We love hearing about your experience with us and are so pleased in this instance we could be of help. We look forward to working with you again.

Best Wishes,
sofa.com Trade Team

User

Always efficient and flexible, I've used sofa.com on a number of projects now and have found them to be more reliable and willing adapt to a brief than more established department stores. Most recently, sofa.com upholstered one of their trademark sofas in a plush velvet we sourced separately after failing to find the perfect bottle green fabric. Their ability to do this in-house saved either having to send a newly arrived sofa onto to a separate upholster or compromising on the look.

11 July, 2016Last modified:3 May, 2025

Comment from Sofa.com:

Hello,
Thank you so very much for your valued feedback - We're so pleased that you're happy with the end result! Please do let us know how we can be of help in future.
Best Wishes,
sofa.com Trade Team

Back to Navigation

Business Details

Business Name

Sofa.com

Phone Number

0345 400 2222

Website

www.sofa.com

Address

Unit 33-35 Chelsea Wharf
15 Lots Road
Chelsea, Greater London SW10 0QJ
United Kingdom

Typical Job Cost

£20 - £5,600

Followers

292 Followers

Socials

Back to Navigation

Services Provided

Bespoke Fitted Furniture

Bespoke Furniture

Furniture

Furniture Selection

Furniture Delivery

Back to Navigation

Areas Served

Bankside

Bath

Belfast

Bristol

Chelsea

Gateshead

Glasgow

Guildford

Harrogate

London

Manchester

Norwich

Nottingham

Reading

Rushden

Back to Navigation

Credentials

Back to Navigation

3 Ideabooks

Back to Navigation

23 Comments

Commented: Love the linen. Where is it from?Hi there, thanks for your message. Unfortunately it's from an old photo shoot and probably the stylist's own linen sheets. Kind regards Marian

21 August, 2018

Commented: What are the dimensions please ?Good afternoon, This is our Eva sofa bed which has sadly been discontinued! However, if you were interested in something similar, we have the Aissa sofabed which is available without arms - would yo...

2 April, 2018

Commented: niceHello Tess! This is our gorgeous Peggy chair in Dusty Rose. Please find a link to the chair as follows and with hundreds of fabrics to choose from it can be in your home in 4-6 weeks. https://www.sof...

12 July, 2016

Commented: Can you send a frabic swatch our bedroom is blueGood morning Simon, Thanks for getting in touch and we're very happy to help you. If you click on the link below it will take you to our website, where you will be able to see the full selection of fa...

1 June, 2016

Commented: new patioLovely!

27 February, 2016

Commented: What colour is used on the walls please?Hi Debbie - unfortunately we don't have any information regarding the paint colour (even though it is lovely). However, If you have any queries or questions regarding the fabulous furniture please don...

6 January, 2016

Sofa.com