BigBathroomShop

I recently purchased a basin that comes with a wash stand. However when my plumber tried to install it the wash stand was the wrong size. The instructions in the package did not provide any information other than how to assemble the pieces and the product page did not mention the dimensions of the wash stand. Unfortunately, the plumber had already cut the pipes and had to drain my system to stop them leaking. When I called the customer service they said the wash basin is a generic one and it had to be cut to size. Apparently, I should have dig out the manual in PDF, read it and figure out from drawings that it needs customising. They also think the customer should have their own pipe cutter. The product page has conveniently had no information or caveats on this and the customer service took no responsibility for any of the incurred cost like plumber call lout fee or the inconvenience of having no basin for the next time the plumber has time to come back! There are other companies that provide similar products. I would stay away from this one!

I found the BigBathroom Shop website easy to use and the prices were competitive. When I needed support the staff were very patient, helpful and gave me advice. Used for bathroom goods before and will recommend to friends and family. Looked great in my finished bathroom.

We got our whole bathroom items including accessories from here and everything was just perfect. Unfortunately there was a small flaw in the toilet pan but they replaced it the very next day and took away the old one. Service was very good and I would certainly recommend this company.

Absolutely superb from start to finish. Amazing sales team, fab marketing team. Professional, knowledgable, installing confidence at every stage, highly recommend!!! Thank you, will be using you again soon!