Wrong Quartz sent - help!

8 years ago

We have somehow ended up with the wrong Quartz delivered - Compac ice cement instead of ice concrete. We're pretty sure it's not our error and the suppliers have left us with the worktops for now while they work out who's at fault. Now we're torn between sticking with these - a pretty uniform pale grey or the original choice which had warmer flecks in it. We're having a light oak vinyl plank floor. I think what we've received is at risk of looking a bit bland, and that it would also show marks much more easily as its so smooth with a slight sheen. But we're also worried that we're going to get used to the plainer colour and if we swapped to the other one it'll look a bit busy. Any advice gratefully received!

Will post some pics in a minute as phone won't for some reason.

Featured Answer

PRO

OnePlan

8 years ago

The plainer one allows you to introduce any other colours into the room - so this year you could have grey walls - next year, if you fancy a new look, paint the walls green -or blush or purple prince inspired paint ... if you get your original choice, you will be more limited to colours that go with/don't clash with that fleck as it's quite dominant.

If you suggest to the company that you would accept the fitted tops if they refunded you some of the purchase price...
Hopefully they will offer least 30% maybe more - as they made the mistake. But, as you failed to notice - don't expect a full refund.
They would probably be happier to agree to that - as less hassle for then ( and you !) . Would that be a compromise ?

Personally - I agree that pale plainer tops are more on trend, currently, than specked ones - but that shouldn't make a difference as all Kitchens's are personal choices. Sorry you didn't get yours.
Hopefully you can get a silver lining from this . Fingers crossed for you.

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Comments (23)

gemm_thomas
Original Author
8 years ago
Quartz
gemm_thomas
Original Author
8 years ago
Close up of island
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gemm_thomas
Original Author
8 years ago
Original choice sample - ice concrete
gemm_thomas
Original Author
8 years ago
And another one!
Juliet Docherty
8 years ago
As the units are plain white I personally prefer it with the flecks. Hope it gets sorted.
Daisy England
8 years ago
I like your original choice best.

Are they Matt doors? If so I'd peel off the labels.
gemm_thomas
Original Author
8 years ago
Yes they are matt - we're leaving the protective film on until it's all finished and we're still far from that! I'm with both of the votes for the original as well but interested in any other opinions. Thanks for your comments so far.
Elizabeth Falle
8 years ago
Flecked work top...without a doubt
Daisy England
8 years ago
Ah yes leave the protective film on until it's complete. Obviously can't see that. Peel it from one corner when removing. It's easier that way. Not the easiest of jobs.
Rose Williams
8 years ago
Your original choice, and what you ordered with the flecks in looks far superior. Hope you get it rectified without too much hassle
gemm_thomas
Original Author
8 years ago
Thanks again for the additional thoughts - just hoping we'll be able to change it if we do decide to stick with original. I signed off the wrong choice without noticing when it was templated but the error had already been made before that at some point so hoping we can change without incurring any costs. Fingers crossed!
Yasmin Y
8 years ago
I actually think ice cement (without the flecks) looks great - it's more modern and on trend. So if you do end up having to keep it, I think you've lucked out!
wendy Anderson
8 years ago
I too am a fan of the plainer one rather than the flecked, but then I am fairly pattern phobic and am only making baby steps away from totally plain! Ultimately though, this is your kitchen and whilst you've obviously welcomed opinions, go with your heart here. Have something you truly love. As an aside, I think your new kitchen is looking gorgeous!
GJ Dee
8 years ago
Maybe go with your original idea or you may regret that you didn't and it may bug you every time you look at it...
gemm_thomas
Original Author
8 years ago
Thanks for the vote of confidence for the kitchen Wendy! And for the other contributions. Karen - our builder had also suggested a possible discount could be discussed which would be a massive help as we near the end of the project. Could make the difference in being able to tile our new boot room now instead of in a year for example! We don't dislike what's here now, it's just quite different to our original choice obviously. I'm also worried that if we make the wrong choice it'll bug me but sure it'll work out for the best. Thanks for the advice so far.
Jonathan
8 years ago
I prefer the plainer choice but it depends on if you need it to contain some brown to coordinate with something else -such as the floor?
gemm_thomas
Original Author
8 years ago
This is our floor choice - a vinyl plank. I had though the fleck would tone well but wouldn't have thought the plain surfaces would clash particularly. The floor's going in later this week but think we'll have to decide by then.
User
8 years ago
Hi - any update on this? Something similar has happened with our integral blinds in our new bifolds/windows in our extension. My husband even rang the window company to double check they were ordering the right ones before making payment. On their invoice it just said Origin bifolds with integral blinds - if it had stated which blinds we would have picked it up. I was gutted when I saw what they'd installed...we had new windows fitted upstairs so at least have money to withhold until their mistake is rectified. Ugh!
gemm_thomas
Original Author
8 years ago
We're still waiting for our kitchen supplier to speak to the Quartz company as he's on holiday. They need to agree the reduction on offer between them as still not sure who's at fault, although we're pretty certain it's the kitchen supplier as he's been useless throughout! Hope you manage to get your blinds sorted as sounds like it's completely their error. Good luck!
Rose Williams
8 years ago
Blimey, I'd be hopping up and down and realising my consumer rights, wrong thing supplied, not as described, there should be no reduction, it should be RIGHT, as ordered or full refund
gemm_thomas
Original Author
8 years ago
I think because I signed off on the order and didn't pick up on the wrong name it'd be hard to ask for full refund. Will update when we have some progress!
PRO
Contemporary Home Design Ltd
8 years ago
personally the plain work top looks nice, i recon the one with flecks in it might be abit too much and too in your face as theres quite abit of worktop space to cover.

Wrong Quartz sent - help!

OnePlan

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