Hello Kathryn, Encaustic cement tiles need to be sealed before usage. And for regular maintenance PH neutral soap should be used. The following link has several video tutorials and explanations that may help you: http://www.cement-tiles.com/cement-tiles-installation-maintenance/index.php Kind regards, Mosaic del Sur

Recommended cleaning products are ‘Synperonic A’ and ‘Vulpex’ spirit soap’, available from conservation suppliers, or ‘HG Extra’, ‘HG grease remover’, or ‘BAL Ceramic Floor Tile Cleaner’ available from good tile suppliers. Use Bellatrix before grouting and, after grouting, clean with a PH Neutral Cleaner or wipe with a dry microfibre cloth. After grouting, once floor is completely dry, apply another coat of Bellatrix and, if desired, a coat of wax such a Cera Noble Liquida. Have a word with your builder to see if he has the expertise to rectify this problem or if he will underwrite somebody else!

Hi Rachel, We would advise against using bleach to clean the grout as it only stains the grout and doesn't get rid of the dirt. Bleach, as well baking soda and vinegar, will also break the grout down over time and damage it. A specialist grout cleaner will clean the dirt and help restore the whiteness, without the risk of damaging your grout or the tiles themselves. If it's really bad, removing the grout and re-doing it is the best option, and then be sure to use a grout protector afterwards to ensure it stays clean and bright white in the future. You could also re-do the grout with a darker colour grout, as this is much easier to keep looking fresh.

Glass conservatory with lots of sunshine and want to use your lily pad encaustic tile. will this tile be suitable and not discolour over time from the sun.