Hammonds Furniture

Avoid Hammonds if you expect them to deliver the product you were sold. We purchased a bespoke media wall for £2,390 based on the design presented to us during the sales, survey and planning process. When the installers arrived, it became clear that Hammonds had failed to correctly survey the room, resulting in the furniture being unable to be installed as designed. The installation was abandoned, leaving our living room in complete disarray and unusable for an extended period. We were left with holes in walls, damaged carpet and underlay, and a significant amount of mess that prevented us from properly using the room. We have since been left out of pocket paying to repair the damage and restore our home. Had we known the installation could not be completed as designed, we would never have signed the contract. To make matters worse, after months of delays and inconvenience, we had no choice but to purchase alternative furniture so we could use our living room again. Despite their surveying errors, the damage caused, the disruption to our home, and their failure to deliver what was originally promised, Hammonds have refused to provide a refund. We paid for a bespoke media wall based on their professional advice and expertise. What we received instead was an incomplete installation, damage to our home, months of frustration, additional costs, and a company unwilling to take responsibility for the consequences of its mistakes. Based on our experience, I would strongly advise anyone considering Hammonds to think very carefully before parting with their mone

Extremely disappointed with the service provided by Hammonds. I have contacted them multiple times regarding ongoing issues with my wardrobe installation, yet there has been no proper resolution and no compensation for the significant stress, inconvenience, and damage caused to my home. This is now the second visit from the contractor, and the job is still not finished because parts are still missing. Another appointment will need to be booked, meaning even more time wasted. In total, a small basic wardrobe has already taken around 20 hours of installation work and remains incomplete. The quality of both the product and the installation has been far below expectations. For a wardrobe that cost £6,000 before discounts (and £3,500 after discounts), I expected a professional service and high-quality finish. Instead, I have experienced delays, missing parts, poor workmanship, and a complete lack of accountability. What is even more concerning is the damage caused to my property during the installation. My home is a brand-new property, yet the installation resulted in damage to the door frame and walls. I provided multiple photographs as evidence, but instead of taking responsibility and addressing the issue, I have repeatedly been asked for more evidence. It feels as though the company is trying to avoid dealing with the damage rather than finding a fair resolution. The after-sales service has been extremely disappointing. Once they have taken your money, they seem more interested in apologising than actually resolving the problems. I have received numerous apologies but no meaningful solution, no completion of the work, and no compensation for the time, stress, disruption, and damage caused. In my experience, IKEA would have provided a better-quality product, a better installation service, and a much better customer experience at a lower cost. I would not recommend Hammonds based on my experience. Poor management, poor communication, poor quality control, damage to my property, and a complete failure to deliver what was promised. What should have been an exciting improvement to my new home has turned into a stressful and ongoing ordeal.

We ordered an understairs storage from Hammonds earlier this year. On their first visit they advised us to remove the current understairs storage and the architrave (the sort of border moulding that goes around the rim of doors) that was currently present so that the surveyor would have as clear a palette as possible to fully design the understairs storage. We brought in the contractor that Hammonds recommended because "they know what we need". When the surveyor came in we explicitly asked them whether the work done would cover the whole area damaged by the removal of the prior storage area, and she said yes. The result was about a 2 inch / 6 cm region that was damaged, uncovered and not addressed. Note that the actual workman who did the install did a fabulous job, but the surveyor was clearly incompetent. Hammonds basically said that the job was done to spec, and the surveyor lied stating that they told us this area would remain uncovered (when, in reality, we explicitly asked about this as an item of concern, to which they said it would be fine). Considering the surveyor is supposed to be the expert in what will or will not be possible to deliver, that Hammonds cannot even provide capable surveyors is a real concern. I would advise you to avoid.

Having completed the fitting of bedroom furniture by a very competent installer, I was most surprised and disappointed to discover the headboard finish was completely unsatisfactory. The headboard consists of 6 soft panels attached to a chipboard panel, which attaches to the wall via two brackets. Unfortunately, when viewed from the side the chipboard edge is clearly visible and detracts from the whole installation. As soon as I noticed this I contacted Hammonds customer services and also made a claim. Knowing all their emails are 'no reply' made me think this is a company that wants to make it difficult for customers to contact them I was sceptical that Hammonds would be one these companies that do not want to know about problems! Sure enough, this has proven to be correct, like others have said, Hammonds is not a company with great customer service once the installation is complete. I had talked to a number of people at Hammonds about this and all said they would get something done, obviously I have had no calls, in fact no feedback whatsoever, the people I tried to help were Stuart Rich, the designer who visited me and Liz Downes who always said leave it with me and I'll get someone onto it but I now know, their promises can be taken with 'a pinch of salt'. They, like everyone else I talked to at Hammonds had no interest in helping, just wanted to get me off the phone and never called me back regarding this situation. The only professionalism I have experienced with Hammonds is the installer, who, incidentally is self employed! It is understandable that their last two years accounts are showing losses. There are other more professional suppliers out there and I would advise avoiding contact with Hammonds!

We had a brilliant experience. Great quality prices and customer service

Quoted £40,000 for a small job – offered £50 when it went wrong We chose Hammonds believing we were paying for a premium, bespoke service. We were initially quoted almost £40,000 (£29,000 for the units, plus a £10,000 paint upgrade) for what was actually a modest project: two small built-in wardrobes, two built-in desks, and a small porch wardrobe for coats and shoes. After weeks of painstaking back-and-forth, removing options and challenging the quote, the price was eventually reduced to £12,000 — which raises serious questions about how their pricing works and how much others may be overcharged if they don’t push back. Unfortunately, the service was extremely poor throughout: •Poor-condition samples shown by the surveyor •Repeated installation date changes •Installers cutting materials inside our home without working dust extraction, filling rooms with sawdust and MDF dust •Incorrect parts sent multiple times, cancelling installation days at short notice •Wall damage from fittings installed without proper fixings, which we had to repair ourselves •Waste and packaging left at our property, which we had to chase Hammonds to collect •Surveying errors leading to visible gaps, with silicone proposed as the “approved” fix I am freelance and self-employed, and had to turn down paid work to be at home for installation days that were then cancelled or rescheduled due to Hammonds repeatedly supplying the wrong parts. This resulted in genuine loss of income, not just inconvenience. We raised formal complaints repeatedly over three months. After all of this, Hammonds’ response was to offer £50 in compensation. £50 — after months of disruption, lost income, damage we had to fix ourselves, and a process that began with a near-£40,000 quote. This is not a premium experience. It’s disorganised, dismissive, and deeply disappointing. I would strongly advise anyone considering Hammonds to get multiple quotes and think very carefully before proceeding.

I had an office installed by Hammond’s a couple of weeks ago, and I have been extremely disappointed by the level of service they have provided. The job was rushed due to a lack of allocated time, resulting in spillages, damage, and poor finishes. Furthermore, despite a policy to remove the refuse within 48 hours, we have now been waiting for 13 days with access blocked to the toilet and laundry. This is made all the more dangerous by the fact I have a 9 month old that could crawl into this hazardous mess at any moment. I have called Hammond’s 15 times, but despite generic apologies and commitments to sort this out, no action has been taken whatsoever. We are left unable to leave the house and completely helpless as to what steps we can take to get Hammond’s to take our safety seriously.

A bespoke piece of furniture from a renowned company like Hammonds should be as effortless as drinking a glass of water. However, after several months (May–October 2025), I can genuinely say that this company is not fit for purpose. I am seriously concerned that the job I paid for (£7k+, discounted to £4k+) will not be completed or meet the required standard. In a nutshell, I commissioned a bespoke media unit for my living room, but the project has been plagued by design and quality issues. For instance: -I had to provide the fitter with a solution for cable management. -The initial design specified the wrong size for a door in the bottom unit, and Hammonds cannot produce that door in the correct size. As a result, the fitter is required to 'create' the door by merging two parts supplied by Hammonds. -One section of the unit arrived the wrong way around, indicating poor communication across departments. And it gets worse. -Three missing parts have been delivered three times between 1st September and 15 October, and each time they were either the wrong size, the wrong type or colour, or damaged. That makes four deliveries in total, including one planned for early October that was overlooked and never occurred. -I have never received confirmation of any delivery; all I get is an automated email notifying me of the next visit to complete the installation. The waiting time for each new appointment is two weeks, and Hammonds has not fast-tracked or prioritised my installation as a gesture of goodwill or even to compensate for the ongoing delays and inconvenience. Next stop: Two weeks’ time - a recurring pattern, regardless of what Hammonds tells me. Between 1st September (first attempted installation) and 15th October 2025, I have phoned Hammonds 16 times, and: -I have never received a callback when requested, despite repeated promises. -I have never received a prompt update (e.g. within a few hours), again despite assurances. -I have been unable to speak with a manager or supervisor despite numerous requests, and every time I call their customer service, I have to repeat my entire situation as a new staff member answers each time. Additionally, after 1 September, they forgot to arrange the collection of the leftover materials and components. After days spent on my driveway under heavy rain, and thanks to my reminders, they got collected on 16 September. UPDATE - 25 Oct 2025: Ten days later, despite calling them at least twice a day, one of the two missing items still hasn’t been delivered. As a result, the fitter chose not to attend the appointment scheduled for Saturday, 25th. Since the two items relate to separate sections of the media unit, part of the installation could have been completed had the fitter honoured the appointment. One of the managers, Rebecca, called me on Friday, 24th, to tell me the second item would be delivered on Saturday morning, but yet again, Hammonds let me down. THE FIFTH ATTEMPT TO COMPLETE THE INSTALLATION FAILED!

We purchased one of the new range fitted wardrobes after receiving a visit from Tom who stated he was a former Architect and we excitedly proceeded with our bedroom plans. Tom answered all queries on the day and sent over the plans drawn up. This was followed by a surveyors visit to ensure the measurements were correct...and following this, that is where all the issues began. In short, we had no less than 4 cancellations of scheduled plans to fit the wardrobes. This is due to a severe lack of contingency within the firm. This was then followed by a product that had clearly failed quality assurance being sent to the fitter despite the damage; resulting in further delays for ordering and fitting schedules. The estimates for fitting were grossly underestimated and Hammonds changed their minds on 3 occasions on how long the installation was likely to take; further impacting amount of leave needing to be taken and much of which was wasted. The measurements despite being checked by 2 professionals seemed to have been inaccurate, with the poor fitter struggling to manoeuvre them through our narrow stairs and hallway causing damage to the paintwork and plaster. The whole complaints procedure requires attention as it seems many of the staff have little understanding of empathy or consideration of the customer's experience. We were bounced around from pillar to post with various people taking over the complaint at different junctures - perplexing to think that once escalated to Senior Leigh Meecham, this was then swiftly de-escalated to her junior. In the end, this person was also unavailable and we were left wondering if the cleaner would be the next person to call. As a disabled person, I found the whole thing stressful but if this review can save anyone else going through the ordeal, at least something has come out of it. From a £3500 order, for the ineptitude,negligence and lack of consideration for logistics and a Plan B - Hammonds compensated us £463. Thanks for that Hammonds - however, as an Organisation you leave much to be desired.

After a 90 minute visit from their salesperson, I signed on the dotted line to place an order for an expensive fitted wardrobe. Subsequently, a surveyor came out to check measurements and told me I would need to remove the shelves and rail from the existing fitted wardrobe. I explained that as a women in her 60s with no DIY knowledge, that wasn't something I felt able to do. The Surveyor told me that the fitter would probably do that for me but they wouldn't take the old wardrobe away, I would have to arrange that myself, to which I agreed. When the fitter arrived on the scheduled date, he said he was unable to fit the new wardrobe as the room had to be completely cleared including the dismantling and removal of the entire existing fitting. AT NO POINT during the design consultation or the survey was that made clear to me otherwise I would not have placed the order. Several phone calls with Hammonds Customer Service ensued, during which I was repeatedly told that I'd had the paperwork and signed so it was my own fault. Their T&Cs state that the room need to be clear of furniture to give the fitter room to work, it does not reference the removal of any fixed fittings but apparently I was supposed to assume that as it's furniture. It is also apparently not their job to point this major consideration out as part of the sales consultation or survey as 'it's in the paperwork'. They have refused to cancel the order or offer me any kind of refund. Neither will they just deliver the furniture and knock off the fitting cost so I can arrange for someone else to come and remove the old wardrobe and fit the new one at the same time. I was basically given two choices a) find someone to come and remove the old wardrobe (an additional cost of £300) and wait for Hammonds to come and fit the new one or lose the £3000 pounds already paid to Hammonds. Appalling service. No flexibility and completely unacceptable to hide behind 'the paperwork' for the requirements to be not made clear upfront.

Great quality, beautiful finishes, but not the best experience. Firstly the cost, the designer came, gave us good ideas and got on designing, he then gives an astronomical cost that gets cut in half by adding some sort of different discounts. Obviously you think you have a great deal and say yes. Then we received the "formal" cost and turns out to be higher than what he said a few hours ago at home. On top of that, we were given 2h to confirm and sign contract otherwise all of those "offers" wouldn't count anymore. We proceed, we liked the design and knew it was good quality. Then, after waiting 2 months, they say it will be 3 days for fitting it and that the bedroom had to be fully unfurnished to give them space to cut and work around.... OK, we will embrace sleeping in the sofa. The fitter arrives, and says it will actually be 4 days. Comes the third day, and says he will need 5 days. He has finished in 5 days, staying until 7.30pm every single day, the Friday until 8pm. We appreciate the effort and the hard work of the fitter, but it would have been great to know about this beforehand. Re-organising work arrangements, asking for days off-work to be able to stay at home more days, delaying our son's night routine... Again, amazing quality, great product, lovely finishes...but it has definitely been a bittersweet experience.

Hammond Furniture’s design and customer service is the worst I’ve encountered. They failed to honour our contract, delaying my wardrobe installation despite a 25% deposit paid in September 2024. Designer Ben I. and Head of Design Phil H. arrived late to appointments without notice, while surveyor Nat changed the design on the spot and never sent the promised revision—despite my repeated calls and texts. Phil later paid a visit for a remeasurement. He proposed a cheaper option to cut costs and pushed the installation to February 2025, promising a new design in three days that never arrived. Communication was non-existent; I contacted Customer Relationship over ten times, only to hear admissions of “unprofessional and unacceptable” service and a disappointing refund suggestion. I sympathise with others who’ve faced similar issues with this company - this is not your problem until it becomes yours. Avoid this company—they can’t be trusted.