In January we had a Caesar stone waterfall island bench installed. Six months later we woke to find the mitre join has split.
We contacted the installer and he said that the cabinets have swelled due to moisture and that we needed to trim down our cabinet by 5mm so they can push the end back in and re-glue the join. This would cost us $700 for a days labour, plus if the cabinet can not be removed without damage then we will need to buy another cupboard. If the company is at fault it will cost them $2500 for a new top.
We didn't believe there was a problem with the cabinets so a representative from the cabinet factory came out to inspect them. He said there is no swelling, no bowing and the laminex isn't peeling or splitting form the timber. He said that the stone was cut short.
I have spoken to someone from Caesar stone, the Master Builders Association, Stone Industry SA Standards board, i have spoken to consumer affairs.
I have found the specifications from Caesar stone and stone industry for installing the bench and it says there should be a 3mm nominal gap between the cabinet and stone.
From looking at the gap that was left I don't think there is a 3mm one and that the stone was cut short.
I have to prove that I am correct. We have measured the cabinets and checked the size with the plans and cabinet order and they still measure the same.
I have attached photos showing a view from the top and underneath where the stone doesn't come to the end of the cabinet.
Should I pursue this with consumer affairs?
Thanks
Jonathan
cherterpsOriginal Author
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