Resi Design Ltd.

Great communication, quick and easy to work with! I could not have done my home extension without their guidance and expertise.

From start to finish of our project RESI has been there with us, advising, suggesting, supporting. Their professionalism and technical knowledge is superb. Our architect, Pedro was a great communicator. We had limited house footprint to play with and we wanted a lot! Pedro's greatest asset beyond his imagination and technical expertise was that he listened to our wishes and our ideas taking them on, both creative and practical. We were losing garage storage space in the re-build, but Pedro has found room to replace quite a bit of that. We are now in the house and are daily pleased with the quality space that has been created; friends, family and importantly, neighbours, are very impressed with what has been achieved. And our builder was also very impressed with how Pedro used the space available. We have gone from having the worst house in the street to one of the best! We wanted the build to be as eco-friendly as possible and include heat pump, solar panels and battery. RESI worked with us on this. Ben in particular was very helpful sounding board, and his detailed building regs drawings were very helpful in getting our 1970s house as efficient as possible. RESI were a great in helping us find a builder. There was no pressure to select one of those builders and the advice we got was impressive. The builder we used actually was a RESI builder and we were not disappointed. The contract support we had from Sam – his thorough assessment of quotes, attention to detail and then ensuring the contract was fit for purpose was incredibly helpful. We project managed our build with the timely assistance of Ben in helping us make our decisions, guiding our responses to the builder's questions. His technical knowledge and ability to communicate that in plain English was invaluable. This post design support was incredibly impressive; I really don't think we could have done it without that help. The planning team, and Catherine in particular, were also very helpful - we had one or two issues with our local Planners but their knowledge of the system and how to speak to the planners was very helpful indeed. Louice also has been with us for most of the project, supporting and coordinating and keeping us informed which has been very helpful. You can probably guess that we would have no problem in recommending RESI. ”

“Nick runs a quality and highly professional company. He dealt with my application in a Conservation area in a thoughtful and productive manner achieving planning permission and smoothing out the bumps along the way. I would highly recommend his company.

From my very first contact with Resi, the service has been brilliant. My initial contact was Heather, who guided me clearly and confidently through the early stages of beginning my home extension journey, making what could be a very overwhelming process, feel straightforward and manageable. Heather’s communication is consistently quick and clear, she is highly professional, and nothing ever feels like too much trouble or too silly a question for me to ask. Heather then put me in touch with my architect / designer, Ines who has been absolutely amazing. She is warm and knowledgeable, taking the time to ascertain exactly what I wanted for my extension, then drawing up several different plans with varying options (roof styles, lighting, doors etc.) Ines has a great eye for design and although Ines isn't designing the interiors, she has been very helpful with this too. I could tell from my first conversation with Ines that she is very experienced and I value her opinion. Every question I have ever asked Heather or Ines has been answered thoroughly and promptly, even out of hours, and I have always felt supported and well informed. This positive experience has given me complete confidence in both the process and in proceeding with Resi for my home extension. I couldn’t have asked for a better service so far and although I am aware I am just at the beginning of my journey, I would highly recommend Resi based on my experience.

RESI have taken a lot of time and trouble to create a customer journey that removes the stress and offers really good advice at key points in the process. Everyone in the team are super helpful and have great experience. Our designer listened to our requirements and made amendments to maximise the use of our space. Jack Brigden who was helping us when we got to building control and builder quote stage was very helpful and gave great advice. Its not a cheap process to extend your house these days but I would recommend this team 100% ”

Resi helped and guided us through what turned out to be a fairly simple planning and design process and helped us gain the Council planning permission we needed successfully. Highly recommend this group for your next extension.

We had a great experience working with this architect on our home design. The design process was smooth, thoughtful, and well managed from start to finish. What really stood out was their expertise in securing the necessary permissions, especially given how challenging and complex the approval process was. They handled everything professionally and efficiently, which saved us a lot of time and stress. We’re very happy with the result and would highly recommend them to anyone looking for a reliable and knowledgeable architect

We wanted a single storey side extension, but had no idea where to start. I came across Resi and having had an initial sales call with them, then a follow-up call to answer all my questions, we decided to go ahead. They assigned an Account Manager, Em, who has been fantastic the whole way, regularly keeping in touch via phone and message. Their designer, Carleton, worked with us to create our project, maximising the space available for the build whilst keeping within local council regulations, and submitted our planning application for us. Jack organised a number of builders to quote on our project, and at this stage we are yet to go ahead having only just received our approval on our planning application. But the early signs are good, the construction company have already been round, we have been in regular contact and we are excited to proceed with the work. I thoroughly recommend using Resi for any construction project and I would happily use them again in the future.

Resi was negligent on so many aspects of our project I would need a publisher to assist in the documentation of their failures. Measured survey inaccurate, poor design with multiple planning failures and badly designed building regulations which cost us time and money. Caution should be used when using Resi Connect service. Resi reported they have done their due-diligence on the vetted contractors who tendered for my project but it became evident they do low level cursory checks did not give the information needed. Resi have ignored my requests to meet and resolve the problems so contact with ARB and CIAT (Ombudsman). I do not recommend using RESI for anything more complex than a basic design, if at all.

Would not use again. I was initially impressed by the slick platform and good communication, sadly however this was not enough to stop our house being drawn incorrectly (we paid for the full service, from survey to drawing). As a result we were made to incur a significant sum in redo-work to address the issues, once the drawings had been corrected and reissued. Not only did this result in us having to pay our builders to redo (the cost of new steel is eyewatering), pay for a new structural engineering review and additional project extension costs. It also resulted in the loft volumes changing and layouts having to be altered to suit from what we had initially planned and agreed. To top it off, the planning applications were made on the incorrect plans! Resi are still yet to address this with us, despite many reasonable and repeated attempts to do so. I would love more than anything to move on from this and put it all behind us and it is from desperation that I write this review, before the matter has been concluded. It sadly appears unlikely it will now be possible without Court action.

Speedy and seemingly efficient, dedicated to customer service, and looking forward to the final deliverable and project outcome for this renovation project.

The service was ok, but we won’t use Resi again because we felt in the end, the plans weren’t as creative as they could have been if the architect had been in our home. They also had to change once the structural engineer gave their assessment. All in all, it was an expensive service for what ended up being a much simpler project.