Hello,

I am having the worst time after the installation of a back painted glass backsplash. We have the new Legrand Adorne receptacles/faceplates for the two outlets located on the wall of our kitchen. After the glass was installed, we knew we had to have the outlets built out since the glass has a quarter of an inch thickness to it. After the installers left, I held the faceplate up just to see how nice it will look once brought out... but noticed anyway I held it, it wasn't covering the cut out around the receptacle. Moving it sideways and up and down still wasn't helping. You can still see a gap on at least 1 or 2 of the sides.

I called the company within 10 minutes of them leaving to let them know the error, and we probably need a new piece of glass cut. This was also their third time coming, because the first two times they came with glass, it was painted on the wrong side twice, and the wrong size once. They said they didn't have anyone available to remove it, so it would need to be dealt with the following week. We addressed our concerns how it may damage the wall, and they claimed it would do the same damage the same day installed, as it would a week after. you could say we were a little disappointed this time around.

The company now claims we should just silicone around it. But, this is going to look unprofessional in our opinion. We spent a lot of money on a renovation, and this piece of glass was just shy of $1,000.... so it isn't the best thing to hear that we need to just, "make it work"....

Does anyone have any advice? What I think they should do, and please give me tips if this doesn't sound good, is make the cut the size of the electrical box inside the wall... just enough so you can still screw on the receptacle. You remove the outlets entirely, then you install the glass on the wall. After installing the glass, you install your receptacle OVER the piece of glass... so the metal is sitting on the glass. When I explained this to the company, they said it will crack... but I said, what if you smear some silicone on the outside of the glass where the plate would touch? Or put some type of soft washer behind it? And, maybe even have the glass be tempered?

The company is now saying if they remove it, our entire wall needs to be redone, and that they can't say if our quartz countertop and built in stove top will be safe and not damaged.... yet, the day they installed he claimed they could remove it? I just think they won't be as careful removing if we decide to not go with them at all and they rip it out -- or if we have a new piece cut.. will they be that careful?

I am at a loss, and would greatly appreciate any outside and fresh perspective. We have had many, many issues with companies during this renovation... but most seem to be dealt with eventually. I just hope this can be dealt with, and we can be happy and enjoy our new kitchen.

Thank you for taking the time to read and comment.

Best,

Jessica