Grand Effects

Horrible customer service!!!! Grand Effects designed my linear fire pit. Because it is 12’ long, THEY recommended a custom build with two 6’ units connected in the middle for an even flame, which THEY designed AND fabricated. It was installed November 2016 and my pool contractor is STILL fighting with them 7 MONTHS later to send the proper sized system to make it work. It has never worked!!! Grand Effects have continued to blame my pool contractor's installation. He has modified and changed everything leading up to THEIR system. It STILL doesn’t work. In a last ditch effort, he was going to tear up my new lawn and install a larger supply line. Before doing that I recommended a temporary line above ground. The plumber had an even better idea….bypass Grand Effects system and connect directly to the flame assembly. Worked the way it was designed. Photos and Videos have been sent and STILL they refuse to send the proper sized system. We have proven it is the system THEY designed that is defective. VERY disappointing.

We have used Grand Effects products on several of our Outdoor living projects we have designed and installed. They have very high quality products and great customer service. We have never had a problem with anything we have installed. Definitely, a supplier that we will continue to order from.

Grand Effects is simply put the best source for Fire and Water Features. I am a high end Swimming Pool and Outdoor Living design/builder. I have used their products on projects for over ten years and I can tell you they are the most innovative and reliable products on the market. Kevin and his team are true professionals and it has always been a pleasure to work with them. Every order is right on schedule with their estimated ship date. They stand behind and warranty their products without question. I would recommend their products to any homeowner, designer or builder who want the best quality and the most innovative designs for fire and water features.