Marcella Appliances & Home Entertainment

The salesman in Clifton Park was great, but I felt bad about having to call him repeatedly to manage the installation of my rather basic replacement range hood. It took SIX separate rescheduled appointments/visits (sometimes I got a call; sometimes I didn't, once I got a call but they arrived an hour early and I wasn't home, once the team arrived without the hood) before my purchase was finally installed. During the installation the technician lit a burner under a protective blanket causing it to smolder, leaving ash and a nasty odor in the kitchen. (It was an accident and he was nice about it, but maybe we are just getting along so well because he's been here so often he feels like a part of the family.) We're not done yet: a piece was dented and I will have to endure yet ANOTHER visit to correct this. My lost wages due to all these days of missed work far exceed the value of the item I bought. I don't think there is any possible compensation for the level of aggravation I have experienced. I note that any negative reviews posted on this and similar sites are inevitably followed by responses from the company which blame the buyer for whatever went wrong. This says a lot about the lack of value Marcella's has for its customers.

All of the staff is so helpful! They were very knowledgable but also let me peruse the showroom without pressure. Karen in particular went out of her way to be of assistance.

We bought a washer and dryer from them, they came installed it, fitted all new hoses and did a great job.