Metricon

Absolutely shocking service and even worse build. So many defects there are too many to list. What is worse I still have no appliances connect, had all three toilets which were broken and no plumbing fit off for my washing machine. Very hard to live in a home where you can't go to the toilet, book or wash your clothes. I forgot to mention the heating flooring is broken, there is no doorbell and a host of other things which have been left off the contract. Spending well over $750k on a build and this is what I am left with. Never use these people

So many service request I have to raise for their defects and no action been taken since months after handover. There is NBN NTD box not installed on property which should be done before 20 days of handover, there is window knob cover missing, there are garage rubbish which they left and never come back to clear those even if so many emails, service request, calls from customer side . Once your money gone to them no service is provided and they just run away with unfinished work which you will come to know with the course of time eventually.

Since handover, we've had multiple roof leaks, each time we've had to fight Metricon to get them fixed. Their site supervisors (the ones you speak to after handover for warranty issues) only job is to find excuses not to fix issues. In our case, we had solar panels installed 2-3 years ago. Metricon came and fixed an issue with duct work not being connected to the vents in our roof in September. A few months later, that exact duct was leaking water when it rained, yet Metricon are saying they won't fix it because we had solar panels installed. That's just one example, each warranty issue we've raised has been a fight about whose responsibility / problem it is. Don't waste your time building with Metricon. There are so many other builders that have better post-handover support.

We are currently building with Matricon, worst experience ever!!! We started our planning phase with them since 2021. This has been a year we started with studio M ( which usually takes max 2 months) and still waiting for them to finalise our variation and tender. Every time they provide us a variation and updated tender, so many mistakes that we have to find out spending all our weekends and request corrections and feeling like it’s a never ending process! Staff members are very unskilled and unprofessional which we never thought would be the case for Matricon. They are not really equipped for a big project like ours. We lodged complaints several times but seem like they don’t care!!! Really really disappointed and frustrated with their service and the loss of our money ( for the interest we are paying on our land which was registered in Mar 23 and now it’s Nov 23)) due to the delay from their side. Will never recommend Matricon to anyone. We are trapped since we already spent so much time and terminating now will be a huge loss for us!!! Hope no one else suffers like the way they made us suffer. Not to mention we are paying so much more than expected due to them not providing us proper/ correct information.

Would you consider building again using Metricon ? NO How likely are you to recomend Metricon from 1 least likey to 10 very likely - Zero This has been my experience, yours may be even be worse!

Bought a brand new home from Metricon in December 2020, less than 3 years later my shower supports have rusted straight through. When I approached them “sorry our fittings are only guaranteed 2 years” poor materials, no responsibility taken, avoid at all costs, and don’t believe the product review rating either as they fight all negative reviews.

We chose to build with Metricon because they were a luxury builder and we fell in love with their designs. We spent $500,000 on our build, the Metro 32 in Keysborough, Victoria. If you have this kind of money to spend, I would highly recommend finding yourself another trusted builder. I have to commend Metricon for the speed of our build (site start in May 2019 and hand over in November 2019) but unfortunately the quality of work is far from anything luxurious. Their communication is very slow. I wish they have taken more time and care with the build as they have no reason to rush when our contract has allowed to 2020 completion. Post hand over we noticed a puddle of water in our kitchen floor. Upon further inspection we have found a crack in our kitchen floor tile where water was flowing from. We first raised our concerns with Metricon in November 2019, now July 2020 the issue is still ongoing. We continue to raise our concerns in December 2019 of the water damages as a result of the leak. Whilst Metricon was able to rectify the leak at the time (the toilet in our powder room was the cause of the leak), they have continued to neglect the damages the leak has caused (split, warp and mold)(the buildup of mold due to lack of response and action from Metricon have given us another issue with booklice to deal with as they feed on mold). Our toilet has not been re-fitted and sealed to its original state. The leak has affected our door frames (powder and laundry room), skirtings and walls along our hallway around and into our walk-in kitchen pantry, laminated kickboard (tall pantry cupboard), and all ground level cupboard and cabinetry work to our laundry room. Metricon finally sent some trades to attend the work in July 2020. Trades people said they have treated the mold and it shouldn’t be an issue anymore. Whilst they have worked on it for 4 consecutive days, they have only been able to attend one section of the work required and the work so far doesn’t meet specifications. The trades have used different materials and colours. It’s clear Metricon do not communicate with their trades. I don’t know how long I need to wait for them to return and attend the remaining work and rectify their own work, or if they are even going to. They don’t send Metricon representative to do quality checks to ensure works meet specifications and standards. This builder seems to be oblivious to any concerns we’ve raised and have stretch the process on beyond sensible or necessary time frames. Lastly, throughout the whole process in rectifying defects, the representative does not pick up any phone calls. Emails are not attended to and responded to in a timely manner. When they are responded to, questions are not addressed. All we wanted is for the defects to be resolved.

If there is no star I would give no star. We paid nearly 700k and we built in Doncaster East. A lot of issues after handover. The main sewer was blocked twice in a week. No hot water for the entire downstairs for more than 2 weeks now. There were a lot of painting issues, eg stair case need to be repaint, scratches on glasses, sliding door broken, incomplete skirting with timber floor. Left message to our customer representative for 90 days service period, left a voice mail and email she didn’t reply me. My Metricon customer number is 500255.

Metricon really needs to work on there house designs. Their workers are lazy and give poor effort. The door frames where bent the window frames were out of line and many faults in my newly built home by Metricon. I wouldn’t recommend it especially since i payed 450k I expected a better job.

We built with Metricon last year. It was a brilliant experience. A little slow at the sales end (I was very particular with what I wanted), but once it hit the office, it zoomed through. Awesome site manager, everything was a breeze. Nothing too much trouble and the quality finish was wonderful. Our 5 bedroom home was exactly 5 months from turning soil to turning key.

Although they are essentially a project builder, they were very flexible in making alterations to a plan to meet developer size guidelines for my block. The Metricon Sales Consultant was very helpful and knowledgable in suggesting and providing an estimate for the increase of the living area of the home to exceed the 180m2 minimum. Response times was a little slow at times and required prompting, but overall helpful and professional.