Palmetto Stone Magic LLC

I hired Ryan and PSM to repair my tile flooring on or about October 2018. I bought all of the materials and the agreed upon price for labor was $1600. I noticed very quickly that Ryan did not show up on time and tended to leave early on most days. On the final day (when the grouting was done, and you could actually see the lines) the new grout lines were not aligned with the existing grout lines by about a half inch. There were also humps that were so big,, you could stump your toe on them when walking. I discussed this with Ryan and he said that he would come back 8 days later and "fix" it by moving 3 tiles....I told him that would not work because when you moved those 3 then the next 3 would be out of line etc. etc. In a subsequent conversation over the phone, I told him it would all have to be torn out and redone and that I felt he should pay for the materials that I was already out of pocket for. He became belligerent, cursed me and hung up. I had to hire someone else, re-buy all materials and tear it all out and re-do it. I have pictures.....

Ryan is one of those remarkable people. He contacts you immediately, he shows up on time, he does what he said he would do--and even more, and he does a great job.