Dubois Craftsmen

Annie,

Thanks for your very kind words, I appreciate these very much, and, I'm glad the spiral stairs is "cool"!

Regards the "kicker" you mention, there are factual discrepancies in your statements which I can document completely. The key item I see is that you believe I cost you more by not replacing flooring in the area of the renovation. This has some missing detail that deprive the reader of context. One, the flooring was not included in the contract, only the removal of the immediately adjacent old brown tile. That I clearly said in the contract had to be done to expose the area where the spiral would go down through the floor. I also clearly stated that the flooring would not be replaced since the entire room would have to be done, and you had not chosen either a flooring or a contractor to estimate this. You were very clear that you were replacing the flooring in the room affected, and to help keep the room looking neater in the meantime I offered to create a neat line between the removed floor and the intact floor, which I did. Later during construction, you became very disappointed that I was not re-installing the broken up tile in the affected area. Given that very old ceramic tile on thin set has to be shattered into pieces to remove it I explained that this was never a possibility. I found it difficult to grasp that you thought badly of me for this. This was the advent of a series of discontented feedback, accusations that I had improperly installed the stairs not level with the adjacent flooring, repudiation on my part of perhaps as many as 5 different flooring contractor sales people who told you erroneously that the level of the new work was different and would require remedial work to fix before flooring would install level with the next room. Understandably confusing. In the end, you hired back the original flooring contractor who did the adjacent hardwood. He installed the flooring without demur according to you, confirming the planning I did to ensure that was in fact correct. If you would please present here any factual information that shows I contracted to provide you new flooring or to repair the electrical system in the back yard, I would be most appreciative.
Regarding wires left hanging, there were wires leading to the back yard, which were shorted and un-serviceable. They were unsafely connected to your service and could have caused a fire. My licensed electrician removed that connection for safety, and advised we leave the wires exposed so that the inspector could clearly see they were disconnected and out of service. This is in the unfinished basement below the stairs. Its up to you if you want to repair the extensive outdoor lighting and outlets fed by this defunct cable, or simply remove it and permanently disable the system. I can't be responsible taking action that can be interpreted as hiding wiring faults from inspection.

My last visit was to go over details and turn the project over to the incoming flooring contractor, describe what they might need in terms of removing a couple of balusters, to install flooring, and your acceptance of the project in general. You did so, and gave me a check for the balance. In the course of inspection you used the F word several times along with very loud expletives, apparently to yourself regarding the fact that the basement was not finished. This affected me very negatively. I left as soon as possible. In followup emails which I can publish with your permission, you were extremely aggressive and repeated the incorrect claims published here. I'm sorry but I can't handle this kind of language and communication.

If you would remove the review containing the items mentioned, that I am not in any way responsible for, the other items can be addressed, provided we communicate professionally.

To anyone reading this review, I would offer numerous photographs of the completed work, and an opportunity to review the actual contract in full.

Respectfully
Robin