Smokey Mountain Tops

So glad I went to Smoky Mountain Tops when I did a refresh of my kitchen. Working with Crystal Romo took the pressure off of me, knowing I had a professional that understood what direction I wanted to take, and giving me options to work with. The install crew was great! My countertops are beautiful! Thank you SMT!

I have had my tops installed for ten years now- marble most of the house and granite- amaaaazing job- I am calling them back this summer for some touch ups but after ten years- I would say that is expected-

The installers did a great job. Very professional, The counter tops came in only one day after expected. They took time and made sure the job was done right.. Thank you!

Just had lovely black quartz tops installed.The only problem is the underside edge that hangs over the cabinets is an ugly, dull gray. When I asked them about this, they told me this is how it was supposed to look. Surely not. My only option has been to paint it with black enamel so it will match the top somewhat. After a days work and a stiff back, it looks better. I had other issues as well, but this was the biggest let down. You may want to look at all your options before you jump in. Wish I could show you the pictures.

I chose Smokey Mountain Tops after considering lower priced fabricators in Nashville because I wanted the job done right for my kitchen remodel. I was willing to pay a premium since I felt the counters would be the centerpiece of my kitchen. I selected Taj Mahal quartzite counters with a total cost of thousands of dollars. My overall experience with SMT has been a headache. When the counters were installed, I immediately noticed some issues. First, my island was supposed to have square corners, but they were round. Second, there were at least 4 chips around the edges. Additionally, the stone was cut incorrectly on the side of the gas range, so it was not straight and there was a significant gap between the range and the counter. Also, the installer said there might be a hairline fracture next to my sink. Argh! After multiple calls and emails they have addressed these issues for the most part. They agreed it was their mistake on the round corners, so they gave me a credit off my bill, after I insisted. They returned to fix the chips with silicon fill and to recut/adjust the piece by the range. The chips don't look great, but at least they are on the edges. They said it actually wasn't a hairline fracture, so the sink was okay. Now, a few months later, there is another chip right in the middle on the edge of my sink and they want $250-$300 to come back out and fill. So, I have a brand new kitchen with chipped counters. For their price level, I am disappointed with the overall experience - there have been way too many problems and it has been a lot of aggravation.

We have enjoyed working with Smokey Mountain Tops for many years and it’s extremely comforting to rely on their professional expertise and helpful customer service. They offer a diverse range of materials to meet every homeowner’s aesthetic vision while presenting options to stay on budget. Their thoroughness from templates and fabrication through delivery and installation is excellent and the finished products are beautiful. Krystal Romo has a depth of knowledge and exceptional attention to design details that our homeowners greatly appreciate. Krystal always guides her customers through the selection process with a friendly attitude that makes it obvious that she truly cares. As a custom homebuilder, we greatly appreciate how they have handled an impressive range of custom pieces that have included cabinet tops, rolling backsplashes, waterfall edges, shower pieces, furniture pieces, full wall slabs, fireplace hearths & surrounds and more. Knowledgeable service, amazing quality and clear communication adds up to a great experience. They truly go above and beyond to ensure customer satisfaction!

From A to Z, Smoky Mountain Tops has done an excellent job in answering all our questions, in our fabrication, and in installation of our granite kitchen countertops. Dean Muldong was amazing at keeping up with our many questions, our requests, and keeping us informed. They sent our granite to be leathered, and the final results are fantastic! Chris templated our countertops and did a perfect job. We requested pre-approval on the final templating as we chose busy slabs and the templating layout was above and beyond our expectations. The installers were precise and careful. We just could not have asked for a better experience and will be returning for our bathroom showers and countertops. Thank you!

Smokey Mountain Tops is a very professional company that makes their customers a priority! We would recommend them to anyone needing their products and service!

I highly recommend Smokey Mountain Tops. Our contractor recommended them, and we were a little worried their quote would be on the high end. However, we selected our granite from OHM and still got a better price and more thorough attention to detail from SMT than fabricators in town who also stocked the granite we wanted. We worked with Krystal Romo, who was great. She walked me through all the options I needed to select for edges and corners. The staff who did the template measurements and installation were very professional and did a great job. Their estimate of time between templating and installation was spot on.

I can't say enough great things about SMT! They are the best countertop company in Nashville! Starting with their customer service, everyone I've dealt with is wonderful. Our account manager is Krystal Romo and she's the best! She is smart, knowledgable, efficient, and always has the best attitude. Everyone else is just as great. Between the template guys, Richard Holt who schedules everything, their installers; everyone is wonderful. Secondly, their product line is excellent. They have tons of options that are all beautiful! I highly recommend them!!

To prepare our home for sale, we recently completed an extensive renovation. Our contractor introduced us to Krystal Romo of Smokey Mountain Tops. We used quartz for countertops in our kitchen, three full baths, and one half-bath/utility room. Krystal came to our home to measure and also gave us some helpful advice at that early stage. She is creative, thoughtful, knowledgeable, and has a delightful personality. Krystal was always readily available and, even in her absence, the rest of the professionals at Smokey Mountain were always happy to be of assistance. Their willingness to help was particularly important, as I went back several times to “visit” our choices … just to be sure. Once our countertop choices were made, we thought we were done. However, there were numerous decisions yet to be made about the edges, etc., and Krystal gave us a wonderful education and sound advice to guide our selections. Installation was flawless. We highly recommend Krystal and Smokey Mountain Tops and would welcome the opportunity to work with them again.

We had new Cambria counter tops installed about 13 months ago. Great install and fit and gave the kitchen a wonderful new look. In March dropped glass on the edge of the counter, it nicked a small chunk out of the edge of the counter.--- Called Smokey Mountain Tops and their service team came and made it look new. Their team was very professional, responsive and skilled. I would highly recommend the whole team.

Either the templater messed up or the person cutting did, but they cut it upside down which caused them to have to cut it again on site. They had to "dry fit" it three times which damaged the corner on my wall. You can see blade marks in the granite. Would not recommend this company.

Horrible installation and poor customer service. Installers returned to address problems and still issues never resolved. Told us granite would be sealed but 1/2 of it, those pieces for bathrooms, were not factory sealed and now one is ruined after only 10 months and will need to be replaced. And yes, I did try sealing it with 2 different products to no avail.

Smokey Mountain Tops did an excellent job. We were able to choose which portion of the stone would be cut for a specific area with a wonderful app called slabsmith. They arrived promptly to measure and promptly when time to install. The installation crew were courteous, efficient, and savvy about their product. The craftsmanship in the cutting of the stone and edging was perfect!!!

the kitchen look fantastic! I recently remodeled a kitchen. One of the suppliers I used was smokey mountain tops. The quartz counter really sets off the cabinets. As with most remodels, things do not always go as planned, but this company made everything right....highly recommend them!

WHAT A FANTASTIC COMPANY. The team was so eager to help me and made me feel like a valuable customer. The sales team was incredible. Anna Lea was always smiling and ready to offer suggestions. The install team was professional, clean, and best of all-I could tell they loved their job. Those two guys were super proud of their work and it shows. I have worked in the real estate industry for 16 years. It's always so nice to meet a company I can refer my clients to and not have any worry they wouldn't get 5 star treatment. Way to go Smokey Mountain Tops Knoxville!

I expect reputable companies to provide excellent service and products when all goes as planned. It's when things don't go as planned that the true character of service providers comes out. Smokey Mountain Tops provided counter tops for my bathroom and for my kitchen. When the cooktop installer arrived, we realized that the countertop hole for the cooktop was too small. I immediately called Smokey Mountain Tops and told them of the situation. There was a crew here to widen the cooktop space within 2 hours. Now that's service above and beyond since I didn't have to incur additional costs of the cooktop installer and gas supply guy! Smokey Mountain Tops will be at the top of my list for my next renovation project!

I had one of the worst customer service experiences with Casey Walsh, of Smokey Mountain Tops. Sadly, this is the first bad review I have ever written. I was needing to have a couple of remnants made that were going to be put into a table, so it was important for them to be sized correctly and to sit flush once placed into a table. I brought in samples and even left them at SMT once I placed my order, so they would be on hand to assist with the exact size I was needing. I initially met and worked with Leah Wilson, a SMT Interior Designer and we discussed what the pieces were being used for, she then helped me select the material and was very helpful, nice and pleasant to deal with. However, when I went to pick up the finished product 2 weeks later I noticed immediately that the pieces were not sized properly and were considerably thicker and off by almost a 1/2 inch (pics attached). When I brought it to Casey's attention pointing out the difference in sizes, he was embarrassingly rude, condescending, unapologetic, and had no interest in rectifying. I understand that mistakes and miscommunication can and do happen, I was willing to wait and figure out how we can correct, with the end goal of having the issue fixed, and me leaving as a happy customer. If a small issue can't be fixed or dealt with in a kind, respectful and professional manner then I would hate to see what happens on a more complex job.

I cannot say enough great things about Smokey Mountain Tops. They provide outstanding service and quality materials. I purchased both Cambria and Granite countertops for my new home. From design questions to installation, my questions were met with prompt response ideas and solutions. There are very few businesses these days that care about their customers. I can say Smokey Mountain Tops is "Tops" when it comes to providing excellent customer service and design choices.

Smokey Mountain Tops did a fantastic job on our kitchen countertops! The Cambria Quartz looks amazing and the installers provided top-notch execution and service. Would highly recommend them to anyone!

We had old countertops removed and replaced with Cambria Quartz. Everything about our experience was fantastic. They let us take our time and helped us in every way under the sun. Erin was beyond helpful.

Very professional and friendly. Excellent quality and attention to detail. Kept me well informed of the "next step", delivered exactly when they said they would. Enjoyed doing business with Smokey Mountain Tops!

I can't say enough great things about this company and the wonderful people who own it and work there. It was almost a year from the time we picked out our stone to completion of our new house. We went to Smokey Mountain Tops numerous times to look at different options for all our bathrooms [we had picked out our kitchen granite in less than 20 minutes and never changed our minds!]. When we hadn't seen anything that really grabbed us for the bathrooms, they arranged to meet us at the massive warehouse where huge slabs are on display and were so patient with us! When our house finally got to the point that we were ready for our selections to get into the production queue, we were given special consideration regarding the short turn around we needed in order to close in time. Our kitchen island counter top was massive and Todd, the owner, personally came to help determine how we could maximize our space for entertaining. We were so thrilled with the friendly professional service and the top quality counter tops they provided to us that we sent pizzas to the whole crew as a thank you! I've never felt compelled to do that before! Special thanks to Todd and Rheta and everyone at SMT!!!

As an Interior Designer, I have used Smokey Mountain Tops on several work related projects and have always been very happy with the end results. Having the chance to use them in my personal home has given me further reason to continue recommending them to client's and friends. They had the product I was looking for and the installation was perfect. I couldn't be happier with my countertops.

I worked with Smokey Mountain Countertops when choosing quartz countertops for my new home. I worked with Gia and she was fantastic! She was extremely patient, helpful, and knowledgeable - walking me through all of the color choices. Even allowing me to check out samples so I could see what the colors looked like in my space. I had to stay within a certain budget (given by my builder), so when it appeared that I might be going over, Gia showed me remnants of quartz on their back lot so that I could still get the look I wanted, for the right price. We found exactly what I was hoping for - and stayed within budget! The countertops were fabricated and installed in a short period of time. The end result is beautiful! I love my new counters and would highly recommend working with Smokey Mountain Countertops.

During my kitchen remodel, I was referred to Smokey Mountain for my granit countertops. I went there and they sent me to Trinton Stone to pick out my granite slabs. It took me three visits before I picked out my slabs. Ashley at Trinton Stone was very helpful. After picking out my slabs( I went with New Venetian Gold leathered). Then Erin with Smokey Mountain sent me my quote. The gentleman that came to do the measurements was great! Then guys that installed the countertops were very careful with my new cabinets from Williams Cabinet. I would definitely recommend Smokey Mountsin(Erin), Trinton Stone(Ashley), and Williams Cabinet

Smokey Mountain Tops was a pleasure to work with from start to finish! The showroom staff helped us select the Cambria quartz surface for our bathroom remodel. We used Cambria for our vanity top, shower seat and shower curb. The color we chose, Torquay, looks like Carrara marble and blends beautifully with the tile, fixtures and cabinets. We were very pleased with the entire process. Every employee was prompt and friendly. The price was reasonable and we paid only for the amount used on our job. The installation crew was quick and thorough and left the room clean. All in all, this company was superb!

What a company & what a product!!! I received excellent customer service from everyone involved. Erin was amazing. She listened to my needs and actually helped me chose a different top that I hadn't originally thought about. The gentleman that came to draw the template was great. I wanted an overhang but my new kitchen layout was causing a window to interfere. He offered a design suggestion and it looks beautiful. The installers were prompt to arrive and to get the top installed once it was cut. I needed them to come out a couple more times to make some adjustments and they were on top of the issue and I always received a call to set-up the appointments, as well as a reminder call. And the product. It's just beautiful and I couldn't be happier. I highly recommend Smokey Mountain Tops. You won't be sorry!!

The interior designer was extremely helpful with decisions on type of stone, color choices and answered all my questions about installation at my home. The technician providing templates was very professional and gave very good advice on the product I selected. The installers were right on with appointment time and called a few minutes before arrival. They were very considerate of all conditions involving the install and cleanup. Congratulations to Smokey Mountain Tops and all employees for a great job well done.

SMT came highly recommended and proved to be worthy of all the praise they have received from others. Excellent quality at all levels of the purchasing experience. Laser measurement specialist was excellent, CAD specialist was excellent, customer service reps were excellent, and the installers were artisans. At every phase of the project, they rigidly kept to their scheduled dates and times. The finished product is magnificent. If you're as particular as I am, request that they "slabsmith" the project if you're using granite with much pattern. That enables you to see how the slab will be cut up and what the finished product will look like. It also enables you to see how skilled they are at choosing how to carve up the granite. I did get estimates from three local high-quality granite fabricators and the margin of variation was small but SMT did match the lowest quoted estimate. They would have been worth the extra money even if they had not.

They Installed my Kitchen and Bathroom Tops. All the guys at the shop were a lot of help in the design phase. My tops look awesome, I have the best looking tops in town. The Install looks flawless, and the guys that did the Install were very informative on how to care for my counters.

All of the employees have been extremely friendly, professional, and helpful. They guided us through the granite selection process and referred us directly to several high quality stone distributors, Their design team was very open-minded, creative, and helpful in the section process. We would highly recommend Smokey Mountain Tops to anyone considering a construction or remodeling project.

Great Customer Service and product. Everything done when they promised and superior follow-up after installation. Corrected any and all problems encountered.