Wimberg Landscaping

I hired Wimberg Landscaping for a hardscaping project in a roughly 20x20 backyard fenced in patio. It turned into a several month nightmare for a variety of reasons. The owner is very defensive of negative reviews on social media, and has employees rating their own company (Julia), so I will be comprehensive and professional. I feel fine posting all this, because I told it to my sales person/project manager, the ops manager, and in the early stage the CEO himself along the way. I was never offered any compensation for issues. The process started with prompt feedback and a digital rendering of my proposed project. While this is nice, note that it means virtually nothing as the color and material types that were ultimately installed were completely different. When challenged, I was told to look under an unrelated section of the contract that it was there prerogative to change materials. The first task was to remove a tree. I was told a certain date on which they did not show up. Eventually a crew did without warning where they cut the tree down, but left the stump and broke several parts of my fence. Over the course of three weeks, I was repeatedly unanswered asking about when the stump would removed until I escalated to the CEO. Eventually, they came back multiple days in a row with a broken machine to slowly remove. Fast forward to this month, I find a huge piece of unmovable root left in the ground that was hidden by materials and landscaping until now. Work eventually begins on my patio to where more of my fence is broken. I come home to find the section we have been removing repeatedly had fallen, and my garage broken into with a bike and power tool stolen. I contact Wimberg to ask what will happen about the damage to my fence, and am told they can quote me to build a new one which is incredibly offensive considering they caused the damage. I’m eventually told it will be mended which leads to a patch-worked mess. Work continues about half-way; colors don’t match our discussion, but I foolishly thought they were placeholders. We must stop halfway as I found unrelated damage to my foundation from water damage. When we resumed later in the year (not Wimberg’s problem), the company’s lack of professional attention to my project highlighted itself. They “finished” one section hilariously off kilter, picture attached, where they attempted to shave stones directly in front of the door to wedge in their inability to work out straight lines and making it clear my project is a low priority. I had to call this out, picture attached. After I make a fuss and review further quality issues, the rest of the level hardscape and stairs are “finished.” I’m repeatedly asked if the project is complete instead of being told they could stand behind the project, I continued to find quality problems that were simple to observe such as chipped blocks, unsecured blocks, and a general inconsistency in quality across the project with the filler sand unevenly applied and a general lack of sharpness to the measurements. Stair edges are up to 3” misaligned and again stones were chiseled just to fit when it’s against a flush surface. Installed plants and didn’t get the ones I asked for/was quoted on one side. Told job is complete. Walking in, I push against my fence to check if it's secured, and miss by a millimeter impaling my hand on an exposed rusty screw. Get tetanus shot updated. Overall, I chalk up many problems to a lack of attention to detail on some staff, and having a sales person as the project manager. I shouldn’t have to rely on a person presumably on commission for new clients for operations problems, I started skipping this person entirely and going to the scheduler/ops manager. I could tell the company was fed up with me, as I was repeatedly told Accounting was bugging them for me to pay despite the project not being complete. A star added for some flexibility and accountability from ops manager, but never felt the company overall wanted to make this look like a top-quality product. Expecting to need fixes soon.

Highly recommend. We used them for basic landscape maintenance and they were very responsive to our needs. They are reliable and always seemed to complete the work in a timely manner. The staff has always been very professional as well.

The lead designer is why I ended choosing Wimberg over another company. The design process and quoting was transparent and timely. The workers for knowledgeable, detail oriented, and timely. When I had questions after the job was complete, there was plenty of follow-up and were quick to address the one issue I had. They completed the job on time and in budget. I would highly recommend.

As a first-time Wimberg Landscaping client, our experience did not come close to meeting (let alone exceeding) the expectations they had set as an award-winning, responsive, "relationship" (vs. "transactional") company. There was very little evidence of them taking "ownership" of our relatively small and uncomplicated project. More often than not, it took several follow-up calls, e-mails, etc. for a response. Particularly perplexing was their defensive reaction to honest and open communication about performance-related issues. So, the search is on!

I think this firm is capable of better work than provided my site. I used the firm for lawn service and attempted to acquire landscaping services. The first landscaper never followed through with an estimate. It was a good sign when they attempted to correct that situation with a different designer, however, that proposal was confusing and the response to my questions was confusing requiring too much time to ask the same questions. The company is not very proactive connecting ongoing clients with their services. They don't do tree work and only referred me to tree contractors rather than helping me get someone to do that portion of work.