Skirting Boards Direct

SCAM COMPANY!! Absolutely horrific service. Please please don't waste your time with this company. They took payment of over £300 and provided no confirmation of order, despite many phone calls asking for them to send confirmation of my order details. I was blatantly lied to over the phone on multiple occasions 'your skirtings will arrive tomorrow etc etc' to which it never arrived. Still after 2 weeks of no confirmation of my order (apart from the fact that they had managed to take the money from my account) I still had no product. As a self employed tradesperson I had to post pone the job by 3 weeks as the skirting never arrived and then I had to order elsewhere. When I asked for a refund for the product that never arrived they said I would only get a 50% refund. After hours of phone calls and a lot of stress I have had no choice but to escalate it through my credit card company. After complaining about the service, I was sworn at and hung up on. In all my time I have never encountered such a dishonest company

Terrible, Lied to me for a straight week and then couldn't track an order which was sat in their warehouse as was mean't to be out for delivery. They spent more time stringing me along then actually sorting out an order. Not to be trusted because they honestly couldn't care less.

Awful company, DO NOT USE! they delivered late and when I contacted them trying to cancel I couldn’t get through on the phone after 3 attempts. I had also emailed them 3 times. When I did finally get in touch with someone they said they would have to check first the status of my order and get back to me...they never did. When I did get the order 5 days late, I said about returning and they finally replied to my email I said I wanted a refund but they said they hadn’t heard from me, I screen shotted the emails for proof and they just said “well we didn’t receive anything” Awful customer service and worries me that could just be operating out of the back of a shop somewhere! Wish I had seen these reviews before I ordered

Avoid this company at all cost!!! We were sent the wrong skirting boards. The sales person just hing up and said he was too busy to deal with this. We ended up buying at replacement at our own cost from a reputable supplier. YOU HAVE BEEN WARNED!!!

Unfortunately had I come across these reviews would NEVER have ordered from this company. Ordered from this company and failed to deliver within the designated timeframe. Chased the company repeatedly via email & telephone .. still no helpful or honest response. On a couple of occasions I managed to speak to a member of staff was quoted delivery dates ... arranged staff to be on site to receive delivery ... this did not arrive! Eventually received my order after over 1 month (missing 7 pieces of skirting & architrave so still unable to complete my project) ... delivery was stated to be within 1 week when placing my order. This outfit of a business is wholly unprofessional! My last phone call with one of the company professionals got rather heated when questioned on the lack of communication & professionalism. I was threatened that he would travel down to London & pay me a visit. I'm not sure what was meant by this! Would certainly stress that through my experience & 92 NEGATIVE reviews this company should be well avoided!

Avoid....check the terms and conditions....can deliver up to 30 days , if you want to cancel 25 pound charge and half the cost of the order. Customer service is the worst I have ever experienced.... not a company to be proud of....

brought some tulip door lining, spend £600, never get on time, arrives one month later, not cut to sizes like they mention on the website. complaint at costumer right to get my money back and they help out on the case. Not a trust company.

worst ever and unprofessional skirting suppyer . placed order for nearly 1900£ for my project . been promissed get all in 5-7 days . after 10 days story began . tomarrow tomorrow tomorrow. 17 day after skirting still not on site (please take in account 17 working days )and same story on the way and will be with you tomorrow. ones been asked to pass phone to someone from management ,just skirting diirect operative just hang phone and futher atempts to ring didnt get any results ,they just not picking up. Rude,unprofesional liars . Please stay away from this company .

Why can't you score less than 1 star? Terrible company with no customer service. They take your money, don't call you back, lie and then send you rubbish. Avoid at all cost.

Only one star because a no star option is unavailable. With three weeks notice they failed to deliver. They couldn't have been less helpful when contacted by phone. Eventually part delivery received four days late. Hung up when contacted about this and then arranged for the rest to be delivered without notice and when no one at address and in the following week when tradesman hired to fit was on another job. The skirting was then just left in the front garden. Didn't bother ringing as they don't care. Many years making on line orders, this is the worst company ever. Don't use them.

Diabolical. Sent cupped, split skirting, which I guess was from very poorly seasoned wood. After two further weeks and two promised deliveries, I still have not had the replacements. They are refusing a refund unless I return the bad boards at my own expense: this is contrary to consumer law, but hard to challenge as Trading Standards Offices seem to have been cut. It would be very expensive to return the damaged boards. Unhelpful, obstructive manager. Avoid these people like the plague.

8 weeks, 6 emails, 10 phone calls, promise to call back but never do (4 times), a book of excuses every time a delivery doesn't turn up (3 times), no customer care whatsover,... probably (and this is not an accolade) the worst company I have ever had to deal with. And that is truly saying something. They have promised refund, lets see if that happens. Somehow I think that will need some encouragement from my bank as well. Beware.