Wood and Beyond

3.434 Reviews

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London, Greater London

Visit Our Website For Our Current Offers

London's Bespoke Flooring Experts | Visit Our Showroom or Shop Online

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We pride ourselves to be the only company in the UK offering this immense variety of hardwood products including flooring, worktops and decking to our valued customers. All are sourced and produced to highest quality standards while complying with European forestry trade regulations. Our range and prices are unbeatable thanks to our 10 year relationship with the biggest manufactures in the market. The products you see on our website are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium wood products at the most competitive prices. You can also visit our Northwest London showroom on Finchley Road to meet with our advisers and see our beautiful products in person!

Services Provided

Bespoke Flooring, Flooring Installation, Floor Fitting, Wood Flooring Supply, Hardwood Worktops, Wooden Decking Supply

Areas Served

London, Kensington & Chelsea, Camden, Hampstead, Swiss Cottage, Hampstead Garden Suburb, Highgate, UK

Awards

Best of Houzz in Service - 2016

27 Projects for Wood and Beyond

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Engineered Flooring in Paris White

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Woodwind

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Kitchens - Worktops & Flooring

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Marylebone, London, Greater London

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London, Greater London

Conservatory Flooring

5 photos

Load Next 12 Projects

Featured Review

HU-189427195

Relationship

Client

Excellent service! Quality product and value for money. I'm so pleased with the result and how the floor looks. Highly recommended!Read Full Review

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34 Reviews for Wood and Beyond

lirazpitz44

Relationship

I am interior designer, which used this company for my own house

We have used Wood And Beyond on a couple of occasions now. the engineered bespoke Snow White floor which was fitted last year still looks amazing as new, And we have just completed this weekend installing a lovely grey composite decking from them as well, the customer service is always excellent, best price and speedy deliveries, What can we ask more for, highly recommended!!

31 May, 2020

HU-189427195

Relationship

Client

Excellent service! Quality product and value for money. I'm so pleased with the result and how the floor looks. Highly recommended!

31 May, 2020

HU-263514787

Relationship

Colleague

I have done re done my Garden. I have looked For reliable Decking product and Supplier. We have finally , after seen few samples, visit Wood and beyond in Golders Green. They been very helpful, and the product is excellent. Over all very very happy.

31 May, 2020

Tania Louro

Relationship

Client

Superb service! Extremely quick and efficient. Staff was really nice and helpful. We were quite unsure about what flooring would suit best our house and they helped us to make the best decision. The delivery was fast and the driver very kind. The flooring is high quality for a reasonable price and we are very happy with the final result. Would surely recommend B&W!

31 May, 2020Last modified:1 June, 2020

Rotem Wilson

Relationship

Client

I have used Wood and Beyond for my entire house and I was extremely happy with the result. the team was very dedicated in helping me choose the right material, size and style of my floor. Delivery was very efficiant and the result is absolutely stunning. we had a few areas where we needed thresholds and they were kind enough to send us a few options and eventually even hand painted one to make an exact match! Couldn't ask for more! The compliments we get for our floor are endless - I would highly recommend Wood and Beyond!

15 May, 2020Last modified:15 May, 2020

Dave Chapman

Relationship

Client

Terrible shopping experience. The 1 star is for the product which I'm happy with aside from that the whole experience has been truly awful. It’s been one thing after another. First they sent the product for delivery on the wrong day so we weren't there to receive it and then had the audacity to charge a £45 redelivery fee even though it was their error. It took going to the store manager to get this resolved. Next, the delivery driver said they would only deliver to the curb and they had parked on the wrong side of the road. So I had to carry all the boxes of flooring across a busy road and up to our house. When I unpacked the underlay, one box was damaged and they are refusing to refund this even though the damage was logged on the delivery note. We have some product to return that was surplus to requirements, I've emailed them, filled in an online form and called them, only to be told they aren't able to help with returns so I have to email a separate email address - no contact telephone number whatsoever. This email has gotten through and they are now claiming I can't return the product as the 14 day window has lapsed. The only reason it has lapsed is because I've been trying to get hold of them for 10 days! The customer service has been truly appalling. I'd save yourself the hassle, and go somewhere else. Spend a little bit more and you might get someone who cares about their customers.

4 February, 2020Last modified:4 February, 2020

Kate Mulholland

Relationship

Other

Called up to find out where my delivery was as it had not arrived yesterday when we were expecting it, was advised the driver had called my work phone and waited 15 minutes before leaving. Was also told that someone had tired to reach out to me to advise it had been returned to the depot and they had apparently emailed me (I have double checked this and can confirm I have had no emails sent about this). Was told that I would need to pay a delivery charge of £45 and that they could not get it out to me now till the following week. so I would be paying a delivery charge and waiting 5 days now till it will be delivered. Not holding my breath for the quality of the wood now after reading some of the other reviews on here... I would suggest potential buyers shop elsewhere..

9 October, 2019

HU-849561376

Relationship

Client

Stay away!! The wood delivered to us was completely different to that on the website, and the veneer 2mm instead of the advertised 3mm. We made the 90 minute (each way) journey to discuss the issues and were met with an obstructive returns manager who wasn’t willing to help and preferred to charge for the return collection and lose an exchange order. Her manner was incredibly aggressive and rude. Beware!

27 September, 2019

David Rahman

Relationship

Client

Terrible bowed and cheap wood. Customer service is worse than the products they sell. Interesting how all people that gave 5 star google reviews have only 1 review.

23 August, 2019

Comment from Wood and Beyond:

Dear David,
we are sorry to read you feel this way
we have checked your order and can see your order was delivered over a year ago
the product you ordered is one of our best sellers, we have sold all the batch without a single issue. all our products are made to the highest quality and we inspect them all before shipping to make sure our products are made at the highest quality.
we checked the history of your order and found that the issue you mentioned is not to do with the quality of the product but to do with the fact the wood was not acclimatized in the room before installation.
please let us know if there is anything, we can do to help at this point

all the best

WNB team

Chris Shimman

Relationship

They supplied poor quaility oak work tops

Worst customer service I have ever recieved. Product clearly sub standard. Refused to except fault, cost me £300 to return the solid oak work top. Finally gave me a refund weeks after receiving them back but not for the return shipment cost. Do not deal with this company!!!

21 May, 2019

Comment from Wood and Beyond:

Dear Chris,

We are sorry you feel this way.

The worktop you ordered was a rustic grade therefore , you should expect knots that will be filled with wood fillers

Its Only the back side of the Worktop (this side will not be visible after installation) will have more knots and wood fillers than the front side.

We apologies the worktop didn’t met your expectations.

We can confirm full refund was made immediately after we received the worktop back to our warehouse.

Please contact us if there is anything else we can do to help.

Kind regards

WNB Team.

Gajendra Bisht

Relationship

Client

The WORST after sales customer experience possible. I need to return some leftover items and they have been dodging it for 3 months. All they need is to send me a returns location but they are either so incompetent or deliberately trying NOT to do it. STAY AWAY from this company

27 March, 2019

Comment from Wood and Beyond:

Dear Gajendra,
We are surprised by your review because all we wanted was to genuinely help you in the best possible way. In fact, in your specific case, we made you an exception when you missed the deadline to return the goods within 14 days as per our T&C. Moreover, our return department sent you an email on the 18th of December precisely explaining the process of the return. We are so shocked by your review following your unfair comments about our company that we reopened your case to review and we will advise you about our further actions shortly.

Kind regards,
WNB team

Dan Brooks

Relationship

Client

I am so happy with my flooring. Excellent communication and services. Fast and safe delivery ,very polite and helpful driver.

25 April, 2018

Adam rozenberg

Relationship

Client

bought wood floors for the living room and HB floors for the bedroom. very happy with the end result and the service as well. came in clueless but came out with exactly the floor I imagined.

17 April, 2018

james_ansher

Relationship

Client

We received really great service, advise and value for money with our floors. The flooring looks superb really complements the rest of our house. Product was delivered on time and on budget. Happy customer.

17 April, 2018

shira Rozenberg

Relationship

Client

Love the walnut wood I bought from Wood and Beyond. I had it cut to size and made a beautiful coffee table as you can see. the quality is great and the service was great. value for money.

17 April, 2018

Liron Levitzky

Relationship

Client

Wanted to thank Wood and Beyond for their service and good quality product. I’ve looked online and in store through many different companies but couldn’t find the colour I wanted for a reasonable price until I visited Wood and beyond store. The advice and the service was impeccable. I went for wide planks and light colours which made my space look bright, warm and welcoming. Had bought this beautiful floor two years ago and although heavy usage around kitchen areas and hall, the floor still remains its high quality and spark. Thank you

13 April, 2018Last modified:13 April, 2018

Nick Wilsdon

Relationship

Client

We did not have a very good experience with Wood and Beyond. Firstly the batch was late, putting us huge pressure to get the floor down for Christmas. Our carpenters were not impressed with the batch of engineered wood, which was seemingly made in two different places as the planks couldn't click together - literally, different thickness, different quality of ply and knots, different colour and different thickness of veneer, as you can see from the pictures. There were a large number of knots, so we had a very large percentage of offcuts, well above the 8% suggested by Wood and Beyond. Our builders did the best they could with the poor quality material but this should not have cost us anywhere near £5.4k (85 planks). Unfortunately, we couldn't return the goods, as we needed a floor to make the property habitable for us to move into. It's been a year now and we still regret our decision to choose Wood and Beyond.

11 April, 2018

Comment from Wood and Beyond:

Dear Mr. Wilsdon,

We are sorry to hear you were not satisfied with our products.

And can assure you that customer satisfaction is always the highest priority for us.

Unfortunately, at the time we had no idea of the issue so were unable to help.

As it has been over a year ago and you already fully fitted the product, there is not much we can do now.

However if you would have contacted us at the time we were able to offer a solution for you.

If there is anything else we can do to assist you with this unusual case please do not hesitate to contact us directly on 02038690900 or send us an email to info@woodandbeyond.com

Best Regards
WNB Team

Gaby Fletcher

Relationship

Client

Poor product, though expensive, knots etc. filled roughly with resin that looked blue(!), so not acceptable, or usable. The attentive customer service disappeared when I complained. Secondary (parquet) product added, assured by them as matching that already ordered, was completely different in colour when arrived. Had to pay for return courier charge (£175) as they would not accept that the main product was faulty. Very disappointed with both the product and the company. Did manage to get a full refund eventually but a lengthy drawn out confrontation did not help with their PR. Would recommend avoiding this company.

15 March, 2018

Comment from Wood and Beyond:

Dear Gaby,

Thank you for your feedback,

We are very sorry to read that our product did not meet your expectations.

When wood is processed it is graded into one of four different categories: prime, select, natural or rustic.

This grading process takes into account the number and the size of knots that are present in the wood, the consistency of the colour and the amount of sap naturally
present in the wood. The Natural grade of this floor allows little sapwood, knots of varying sizes some mineral streaks, natural grain pattern and colour variation.

Any knots, splits or imperfections might be filled by dark or brown filler.

Our money-back- guarantee policy ensures that if you are not happy with the product you can return if for a full refund.

As per our records a full refund has been made.

If there are any other issues we can assist you with please do not hesitate to contact us on 02038690900 or send us and email to info@woodandbeyond.com

kind regards,

Neil Graham

Relationship

Client

Have used them once before and was pleased. However, my last order looked awfull containing large amounts of poor quality filler that did not match the grade of wood purchased. This was verified by an independent Wood flooring assessor. I found Wood and Beyond very difficult to deal with and to accept any liability. In the end I claimed back via a VISA SN75 claim. Would therefore not use again.

31 January, 2018

Comment from Wood and Beyond:

Dear Mr Graham
Thank you for your feedback.
We were very sorry to hear that our product did not meet your expectations.
Wood is a natural product and as such has features such as knots, colour variation and sap.
In order to help you know what to expect when you choose wood, it is graded when it is lumbered. There are four grades of wood: prime, select, natural and rustic.
The product you bought from us is Select grade, which exhibits fewer knots and colour variation than Rustic or Natural grade but still has some characteristics associated with the two.
Whilst there will be some boards with filled knots and colour variations, the overall effect of the floor will give a "Cleaner" look than either Rustic or Natural.
This very unique product has a stunning visual look that will transform any room.
Furthermore, we at Wood and Beyond are more than confident in the quality of our products. To prove that, we are offering a 14 Day money back guarantee as part of our service.
We are not sure what are you referring to with the Visa claim, however as per our money back guaranteed policy – you have been refunded in full for your returned items.
We apologise for any inconvenience caused to you by this issue and hope to see you again amongst our customers.
Please do not hesitate to contact us for any further assistance on 0208690900 or send us an email to info@woodandbeyond.com.
Warm wishes
WNB Team

Sabrina de Souza

Relationship

Client

Note: My issues have been followed up with the customer service team, who have compensated me for my issues. I am pleased with how my issue was dealt with, so I have amended my review to 3 stars. ----------- First to say the flooring in my flat looks great. We ordered the Spring Grey planks and the White Grey Herringbone. But the delivery and service was an absolute nightmare that it has put me off the company completely and would sadly not use them again. There were endless issues: 1. I had prepared to take a day off work to be able to be home to accept the flooring, but when the courier arrived he only had 13 boxes of the 23 boxes of the Spring Grey flooring I had ordered. I called Wood and Beyond to ask what had happened, as this was on Thursday and I had two guys coming to lay the flooring on the weekend - so they needed a couple of days to acclimatize. They essentially refused to deal with the issue over the phone - insisted I needed to email them and that they would needed to check with the courier, who was standing right next to me and could have confirmed with them on the phone 10 were missing. I could not believe that no one was willing to speak to me over the phone. But I emailed them straight away - which I never got a response to - and had to continue to chase them and call them for updates every 2 hours. All I wanted to know was if they were going to be able to get me the 10 missing boxes they had not delivered. Not only did they not explain WHY I didn't receive all the boxes I had paid for, they told me the earliest they could get them to me was the next day (Friday), which would mean I would need to take an additional day off work. There was barely an apology for the inconvenience and absolutely ZERO COMPENSATION for their error that meant I had to take another day off work. 2. More than half the White Grey herringbone flooring, which we bought for our hallway, was bowed (curved and not straight), which made it almost impossible to lay. We followed all the acclimatization instructions, and even tried to flatten them. But trying to flatten more than half of the planks of wood was a nightmare and a lot had to be scrapped. I cannot tell you how annoyed and frustrated the builders were. Wood and Beyond's website suggests ordering 8% extra in case of wastage. I had 20% wastage with flooring that was unusable because they were bowed. I called them to explain that the quality of the flooring had been an issue that we were unable to finish the hallway despite ordering above their recommended contingency. Despite all the issues I had experienced with the delivery and quality of wood they would not send me another box for free. While they did give me a slight discount in the end, I found it a bit frustrating that they would make me pay not only for another box but also the delivery as well after I had already paid £2000 for flooring. If I wanted it to arrive on a Saturday they said they would charge me another £50 for delivery - which would mean one box would cost me over £100 just to finish the job. I explained that I couldn't miss another day off work, so they said they would put me down for a morning delivery so I could go to work in the afternoon. The courier did not arrive until 5 PM! I had to miss ANOTHER day off work to be receive their delivery. Again, I have been offered ZERO COMPENSATION. 3. I had one box of the Spring Grey flooring left over. They usually make you deliver it yourself to the warehouse if you want a refund, but as they were delivering the extra herringbone to me anyway I asked them if they could collect the extra box at the same time. They said they would do this given the issues I had experienced, not only that they said would make sure the refund was issues ASAP rather than the 14 days it usually takes. That was 11 days ago - I have received no refund or communication to say they were processing my refund. Their customer service and general service leaves a lot to be desired

4 July, 2017Last modified:24 July, 2017

Kia Designs

Relationship

Colleague

Really happy with the parquet flooring from Wood and Beyond. The quality is fantastic for the price and it was very easy to lay. The company had some trouble with our billing address behind different from the delivery address, which is unusual, but they phoned straight away and we worked it out. Would highly recommend them.

3 April, 2017

nick6694

Relationship

Client

The service in the shop was good, but the delivery was late and some of the boards were damaged. Customer service has a stated two day delay (although strangely there is no delay if you want to buy new boards). I received a partial replacement but then my follow up mails received no response.

22 March, 2017

Comment from Wood and Beyond:

Dear client, firstly, thank you for your feedback.
We appreciate any form of feedback from our clients and always aspire to better our service to the absolute best possible.
We are deeply sorry to read about your experience with us and would like to assure you that all our clients receive the up-most care and attention.
After investigating the matter, we have found in our records that your issue has been resolved by a delivery of extra goods, to help complete your project.
Please feel free to contact us if you wish to further discuss the matter.
Best regards, WNB team.

simonkertland9

Relationship

Client

We purchased the engineered smoked oak wood flooring from this company, I cannot rate it highly enough, each box came with ideal different lengths and each layer was separated with tissue paper excellent packaging. It was very easy to lay simply push together and tap with a block, the finished product looks beautiful,each plank is made up of 3 layers. This is the second batch I've had from them,I would recommend this product to anyone, you will not be disappointed.

4 February, 2017

Comment from Wood and Beyond:

Dear Simon,

Thank you for your kind words,

We are delighted to hear about your satisfaction with our products and looking forward to see you amongst our clients in the future

Warm wishes,
WNB Team

Guy Koth

Relationship

Client

The overall experience of the purchase is really great. From the prompt response to my msg , all the way through the amazing showroom and the professional installation. We just lay our new Sunny white Engineered flooring from Wood and Beyond. We lay 53m2 and also done our stairs with the same flooring. We are more than happy with the beauty and the value of this floor..! The floor looks stunning see the attached picture :)

21 October, 2016

Maureen Scott

Relationship

Client

I am absolutely thrilled with Wood & Beyond! I spent 5 years researching our replacement floor and finally ordered from Wood & Beyond because they had the widest (300) width and longest length (2200) engineered Oak. The floor is absolutely stunning. I ordered 66 meters! It has MADE our living room. Our builders found the wood simple to lay and it looks beautiful. I was really worried about ordering on-line and need not have been concerned. I saved £££ thousands by ordering from Wood & Beyond instead of going with a local retail (EXPENSIVE) company. Thank you Wood & Beyond! Maureen

10 October, 2016

emmarimmer141

Relationship

Client

Very very disappointed!!! The company sent my item for delivery which was expensive....£30 for one worktop. The driver sent a message at 1927hrs but had been to the address already at 1840hrs. Even though I had spoken that evening to the wood and beyond company their only suggestion was I pay an additional £45+VAT or cancel and only get refunded cost less shipping I couldn't have possibly take. The order due to their poor delivery service! Text only which arrived an hour after they left! No call it follow up and despite offers to collect from depot in Stoke they sent items back to London???? Really poor logistics if you ask me really bad service! Polite customer services though but clueless and unprofessional all round! £30 stolen if you ask me!

28 July, 2016

Shon Shchory

Relationship

Client

I have purchased engineered oak flooring From woodandbeyond two weeks ago and just Finished the instalation it look great. I was very happy with the quality and the costumer service was very good. I Recommend this company!

21 April, 2016

antonelal

Relationship

Bought floor

We finally finished our home renovations and I just had to share the beautiful floor we purchased from Wood and Beyond. Their fitter has done an amazing job and the overall experience was just great. Through all steps their team was pleasant, helpful and highly professional- we highly recommend a visit to their showroom as well.

21 April, 2016Last modified:21 April, 2016

Morgan Jeffrey

Relationship

Client

I am very happy with the service, the lady on the phone was very helpful and knowledgeable. I am very happy with my wooden floor and would definitely recommend wood and beyond.

21 April, 2016

shawoj

Relationship

Purchase balau decking from Wood and Beyond

Very good communications and delivery worked out okay. Bought 22 sq metres with 2 boxes of concealed fixtures. Had numerous problems with the decking. The timber appeared to come from at least two different batches. Half was much lighter in colour, not red at all and much, much lighter in weight. Also the sections were slightly different in width by a couple of millimeters or so, and some pieces were thinner than others. To make matters worse still, all the board ends were not cut quite square (2 to 3 mm out of square) meaning I had to re cut most of the board ends. Overall. I was very disappointed with this purchase.

21 April, 2016

theladyhawk07

Relationship

Client

I have had no end of issues with Wood & Beyond. From a 3 month delay for delivery to the wrong product being delivered. Even when I went into the store (twice) the product I was shown was not what I received. While in reality I didn't mind too much, it was a little annoying. Customer services were not particularly interested in resolving the problem. I phoned and was told to email and someone would get back to me within 24 hours. I tried to discuss it on the on line chat and they were equally unhelpful. In the end my builder had to drive to the depot to collect the correct product. And even that was not without issue when they replaced the lacquered boards... with more lacquered boards... I have ended up with a mixture of lacquered and oil waxed flooring as there wasn't any waxed in the size I wanted. There has been no offer of compensation for my real inconvenience. I suggest you avoid this company.

15 April, 2016

Peach Studio

Relationship

Colleague

Beautiful products at amazing prices, our clients were thrilled with the results and i will be using the product again for future projects, highly recommended

24 September, 2015

ran_nir94

Relationship

Client

Fantastic floor. Everyone that walks in comments in the shade and it has become the real focal point of the room. The fitter commented that it was one of the best he has fitted. Price and delivery 5/5 all the way. Glad I found Wood and Beyond.

16 September, 2015Last modified:16 September, 2015

Anthony

Relationship

Client

Great company. Prices are low and there is a large selection of flooring options. They also recommended a very good floor fitter. All in all, very pleased Wood and Beyond

16 September, 2015

5 Comments

Commented: What brand/style/shade is this flooring?Hi Here you have the link to the floor in our website, you have the specs there https://www.woodandbeyond.com/luxury-click-vinyl-flooring-milan-white-5mm-by-169mm-by-1210mm-vl002.html?___SID=U This ...

31 July, 2019

Commented: love the floor what is itHi Christine, that is a dark oak rustic. If you like to have more information about it please feel free to send me an email gisela@woodandbeyond.com

1 September, 2017

Commented: Hi, which floor is this? Can I see it on your website? ThanksHi Luca Following this link https://www.woodandbeyond.com/products/natural-engineered-oak-click-sunny-white-uv-oiled-14/3mm-by-150mm-by-400-1500mm-fl1074.html you can see the floor on our website An...

29 July, 2017

Commented: I love the floor, can you tell me what the name is?HI.. yes it is a Sunny white .. Here you have the link to it..https://www.woodandbeyond.com/products/Natural-Engineered-Oak-Click-Sunny-White-UV-Oiled-14/3mm-By-150mm-By-400-1500mm-FL1074.html

19 January, 2017

Commented: What colour is this floor?Hello Lucie, this is a Natural grade Oak I copy some links below because it comes in different finishes https://www.woodandbeyond.com/products/Natural-Engineered-Oak-Click-Brushed-UV-Oiled-14/3mm-By-...

29 August, 2016

United Kingdom

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