Distinctive Chesterfields

Ordered a custom Chesterfield. Delivery company has horrible logistics (the actual driver/helper were fine, once the company actually.sent.them.here), the US rep is terrible for follow up. Long story short, I was promised a refund of US$395 to actually accept my order after a solid month of getting the run around from everyone. Guess what? That has yet to come through. So disappointed in the service for the amount of outlay. The product itself appears to be fine for quality. Time will tell. So if you want terrible service here in the US, then order through Distinctive Chesterfields; otherwise, just go through Pottery Barn. Lesson learned.

Avoid at all costs..if only a zero rating was possible. The workmanship of the actual pieces that arrive is shocking to say the least. We purchased 3 pieces from the London studio after spending £4000, all was good until the delivery day arrived. Bad pleats, damaged feet, creased velvet, creaking sounds the list is never ending. After much back and forth the sofas were collected to be ‘repaired’. To our horror, they came back with little improvement !!! The regional manager point blank refused to take the sofas back and simply said the quality was acceptable. What makes things worse is we kept all the original photos from the studio and the sofas look complete different ! Again no solution provided. Reluctantly we accepted that we had no recourse, now a few months later the pleats have stared to come undone again. Please, please please avoid this outfit. We are now in the conversation with a furniture ombudsman and we fear the only action left is legal.