Garden Design, Planting, Garden Lighting, Water Features, Bespoke Seating, Fire Features
London, Greater London
RHS Chelsea Flower Show 2013, 2012, 2010 & 2009 2014, 2013, 2012, 2011, 2010 & 2009 APL AWard Winner 2009 Horticulture Week Landscape & Amenity Award Winner 2009 - BALI Award Winner
We are disappointed to hear that you are unhappy with both the works and service provided by The Garden Builders.
As mentioned in our last correspondence, we would be more than happy to resolve the issue using BALI’s dispute resolution service. This is a free impartial adjudication process that reviews your claims against the works carried out by ourselves, we would be more than happy to take part in this process to provide closure to all parties concerned.
To be clear, our payment terms were clearly stated on the accepted quotation and you paid the interim and final payment in full, indicating that you were happy we had completed works for phase 1. As you are aware, the overall project had to be split in two separate phases through no fault of our own and it was made perfectly clear what works were to be included in both phases along with a clear and concise breakdown of costs per phase.
There were no payments made for un-finished works. We decided not to proceed with phase two and not to see the whole project though, as did the designer. We had discussed the possibility of carrying out phase 2 but not until the works were agreed/finalised and we felt confident there would be no further delays whilst on site. As a result, we were unable to give an exact indication of when we may return.
All the best,
The Garden Builders