ASAP Renovation Ltd

Thank you very much for been such a great client an person. It was an absolute pleasure to work in your project.

Thank you very much. it was at absolute pleasure to transform your bathroom with our Microquartz.

Thank you Athos, it was really a pleasure to be a part of your flat transformation.

We regret that you feel this way about your experience, but we strongly disagree with several claims made in your review, and we are not surprised to have this review from this particular client, as several times, we have been blackmailed, threatened on published bad reviews, and been bullied. To clarify:

Scope of Work & Communication

Our agreement clearly outlined the project scope, and we maintained regular updates. Having myself on site all the time has been asking from the beginning a clarity of the design, Changes requested during the project resulted in additional work, which naturally impacted timelines and costs. Every week, there has been a big argument about the change orders, and every day, there has been a change in the works.
We were transparent about the need for change orders and cost revisions due to scope alterations, structural modifications, and unforeseen issues.
Project Termination & Notice

We did not stop the project arbitrarily. As per our contract and Terms & Conditions, non-payment and breach of agreement give us the right to withdraw services.
You were informed of this beforehand, and the decision was made due to ongoing delays in approvals, non-payment for completed work, and constant alterations to the agreed-upon scope.
Work Completion & Quality

The claim that only 30% of the work was completed is inaccurate. The following were completed or substantially progressed:
Structural work and kitchen plumbing relocation (done twice as per the client’s request).
Living area modifications, including restructuring of door frames.
Carpentry work in the living room and plastering.
Brickwork alterations for the kitchen area that was not on the initial agreement and because we didn't submit them by email we never got paid.
Additionally, requested work outside the original scope was completed, but payment was not honored for these extra works. ( Breast Chimeney structural alteration and finish, for £900 and never got paid) pictures attached
Cost & Payments

Payments made covered labor already completed. The assertion that funds are being withheld is incorrect, as the deposit was non-refundable per our contract, covering preliminary expenses and allocated resources.
Any claims regarding "inflated costs" are misleading—every additional cost was discussed, and we have documented evidence of agreements to those costs before proceeding.
Leaving the Site & Tools

The site was not abandoned. We attempted multiple times to retrieve our team’s tools, but access was repeatedly denied or postponed, significantly impacting their ability to work on other projects. After trades, they were working on the project leaving a total mess in the flat, the client expected us to go after them to clean up. ( FOR FREE)
The responsibility to maintain site conditions during and after project completion was outlined in the agreement, and any mess left was due to incomplete areas awaiting client decisions, not neglect on our part.
Legal Considerations

We have documented all agreements, scope changes, and communications regarding this project. Any claims regarding withheld funds or incomplete work should be reviewed in light of the full context, which is available in our contract and email records.
We take pride in delivering quality work and maintaining clear client relationships. Unfortunately, this project was impacted by changes beyond our control, a lack of clear design specifications, daily changes in the scope of work, and unapproved changes in scope. We remain always with our clients to be open to resolving matters professionally, but we will not accept inaccurate statements that misrepresent the facts. In picture N. 1, the floor was left on that stage as we were waiting to lay down the floor to measure the door that would be in that area,( Again, doing extra consultancy, designing, and management responsibilities that were not in the agreement, FREE. In pictures N. 2-3, after the kitchen was moved multiple times of areas as other traders needed it, we ending leaving part of the kitchen where it was an obstacle for other traders to work, ( Again, not our responsibility and we ended up doing other people work). In picture N. 4, clearly, after several changes on the scope of work, where it was only to remove the doors we ended up removing doors, architrave, and door frames and building a new door frame and plastering. ( Again never got paid or approved for the change order). In picture, N5 After the heating company refused to remove the floorboards as they would extra charge for them, we removed them at our own cost on a Saturday and expected to put the floorboards back for FREE, like our time was not valuable. We all learned along the lifeline. Never take on a project if you don't have full specifications on drawing, design, materials, and expectations. If the clients or anyone thinks that the cost to lay three bricks is the same as doing eight, it is really bad.

Sincerely, It was a total learning curve.
ASAP Renovation Limited