iLoftconversions.ltd

In 2019, I employed iLoft to do a one bedroom/one bathroom loft conversion on my one bed flat in Hackney. To say it's been an incompetent disaster is an understatement. The last five years have been absolute hell. Not only has their shambolic work ruined my flat but it's cost me both mentally and financially (so far in excess of £10,000 to rectify the issues I've discovered). I have since discovered that their team (bar the electrician) have no actual qualifications either. I'm writing my review in case it helps anyone else avoid the utter distress we have and continue to go through. The roof has leaked multiple times in multiple places. It's been no way to live and hugely distressing. The front half of the roof was tiled and the back half a flat roof, which has been the most problematic element. It was so bad iLoft eventually came back to 're do' it. But I have since discovered, having had to instruct a professional roofer to look at it, that it was put on back to front and part of it had collapsed, hence the continual leaks. It cost over £5,000 to rectify all the errors and replace the flat roof. The Velux windows weren't sealed properly and we had multiple leaks around those, along with leaks around the Juliet balcony doors, which it turns out weren't installed properly and needed complete replacement. The shower wasn’t sufficiently waterproofed on installation. When I instructed a professional builder to eventually come and fix the leak they discovered a scrap piece of waterproofing (ditra matt) on lifting the tiles (see picture). It’s mind-boggling. £1500 to get the shower fixed. After much wrangling, iLoft finally agreed to give me cash. From the beginning, the toilet was faulty. First, it didn’t flush properly. Then we started getting terrible smells come from it and eventually drain flies. ILoft came back a few times to look at it but continually told me there was nothing wrong. As with the shower, we eventually ran out of warranty and just stopped using it. When our tenants moved in, the leaks and flies appeared within a week. I employed a drainage company to sort. They discovered numerous issues with the fitting, the most notable being that the pipe had been fitted on back to front, meaning nothing was draining away. Another £1500 to fix. Plus a further £400 to get a builder to replace the plasterboard that had to be removed in the loft to reach the pipe. Considering this is the one tradesman they have that they tell me has an actual qualification, he managed to miss critical elements in fitting the electrics board. It had an open ring socket (which can lead to fires), the main power cable supply was without a gland and the main conductor copper was exposed. And it was missing a blank. It’s been the most stressful and disappointing experience of my life. I employed Leo and his team in good faith and they’ve continually let me down.

From bringing to end, Leo, Elvis and the whole iLoft team have been nothing but amazing. They converted our loft space into a new master bedroom, bathroom and office. Having not done a loft conversion or any extension to our home before we were wary of potential pitfalls, but from the first visit to the very last detail, they could not have been more helpful and collaborative. They leave the place clean and tidy everyday, respond to any questions promptly, and deal with snagging quickly and without debate. They were very competitive on cost, finished on time (or even a little quicker) and on budget, with no hidden surprises. The end result has been just great, we love it. We can’t recommend them enough.