Acheson + Glover

Absolutely terrible customer service. Ordered flagstone for my property and was told they would be delivered within 10 working days and that I would be contacted a few days before delivery as confirmation. I organised labour for the 11th working day just to be on the safe side. I had no contact from A&G until I rang them on the 10th day only to be told there was a mix up with order on their system and that they weren’t ready. I was told that it would be another 5 working days due to mix up. I was able to rearrange the labour last minute without cost implications. Again I had no contact from A&G until I rang them on the 5th working day and was told it would be another 5 working days. At this point I could not rearrange labour which cost me the daily rate for 3 fitters. A&G attitude towards the situation was terrible with no help or advice on what to do or what options I had available. I immediately asked for a full refund and was told the accounts department would ring me back in 2/3 days to arrange the refund. AGAIN I had no contact from A&G and had to ring them again after 3 days to get the refund. Not one apology or phone call from A&G to update me on my delivery at any stage.

We specified A+G for our private home in Dunadry, Co. Antrim & couldn't be more happy with the results. they provided & finished in both a very professional manner & we look forward to working with them in the future.