Our mitered edge quartzite countertop butchered. What are our options?
babiblujay
5 years ago
We have Mont Blanc quartzite countertops sent in for fabrication with mitered edges. The seams are awful and completely different colors when joined. No color matching they tried is working and the fabricator is blaming the stone and the resin coat. During the cutting there were lots of chips and wavering of the blade so the seams are super white while the rest of the quartzite is an off white. We can’t accept this quality and they’re saying if you want us to try again, you pay for the extra stone and sign a waiver saying that’s all they can do.
How is this acceptable? We paid the initial deposit of several hundred but they’re asking for payment for the rest. I can’t pay for a poor quality end product. While they’re saying they did the work and it’s the stones fault. They’re pointing to the contract saying they’re not responsible for the stone faults.
The stone costs thousands of dollars itself and obviously we can reuse them. What are our options?
How is this acceptable? We paid the initial deposit of several hundred but they’re asking for payment for the rest. I can’t pay for a poor quality end product. While they’re saying they did the work and it’s the stones fault. They’re pointing to the contract saying they’re not responsible for the stone faults.
The stone costs thousands of dollars itself and obviously we can reuse them. What are our options?
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5 years agobabiblujay
5 years agoRelated Discussions
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townlakecakes
5 years agolast modified: 5 years agomuskokascp
5 years agobabiblujay
5 years agotownlakecakes
5 years agobabiblujay
5 years ago
PRONick Skenteridis-master craftsman-project manager
5 years agolast modified: 5 years agoBlaming the stone for this unacceptable.
It is obvious that they couldnt handle this simple mitering project and they should had never accept to do it.
My suggestion is to:
-Show them some of properly done mitered projects to prove that it is their fault.
Unfortunately I got no photos of this material in my website but I do have many pictures of other quartzite complicated projects with Cristallo quartzite or Taz Mahal .
Cristallo quartzite full mitered vanity
Taz Mahal quartzite polygon full mitered islandSince it is not installed the right thing is to get a refound .
If you cannot be refound you might be able to accept the loss of your deposit and get your stone as is.
Find an appropriate fabricator that may can modify and work with whatever you got left of the quartzite plus little more of the same material to get the job done.
Be sure to check some of the mitered work of the profesional you ll find before you make any deal.
You can still save this job.
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