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randyanddebbeeksma

Still waiting for imfomation on the return imfomation.

Randy Beeksma
4 years ago
The wrong product was sent. And the invoice says the one I ordered. I have sent the photo of it. I just want what I ordered.
AquaRock Sandstone Fountain Kit · More Info

Comments (3)

  • PRO
    Aquascape
    4 years ago

    Hello Randy,


    I am sorry but I had not heard from Houzz Support about your issue of receiving the wrong product. Upon checking the shipment information on your order, I now see that the item that was sent to your address is not the same as what you order. I sincerely apologize for this error. I will put a replacement order in today and the correct item will be shipping this afternoon.


    Kind Regards,


    Mike W

    Aquascape Inc

    Randy Beeksma thanked Aquascape
  • Randy Beeksma
    Original Author
    4 years ago

    Will this include a return lable

  • PRO
    Aquascape
    4 years ago

    Hello Randy,


    The fountain kit has shipped, today. Your FedEx tracking ID is 448898284976


    Thank you for your patience with this issue.


    Best Regards,


    Mike

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