Victorian Plumbing

Worst customer service ever, I will never use them again. They don't even have a customer service number

Misleading information on the website having purchased and installed the shower tray the photos and dimensions of the shower cubicle were not as required. One small comment on the website. I have left a review on the website to avoid others making the same mistake. Victoria Plumbing refused to accept a return because the cardboard box was damaged on opening, despite being delivered ripped and bent. No offer of a replacement or any form of settlement. There are better more reasonable bathroom suppliers. Lost trade customer! After previous poor quality manufacturing experiences with laminated panels peeling off of products on a previous bathroom fit out.

Delayed delivery, poor after sales, try Bathroom Mountain instead Delivery delayed twice - workmen being paid on site with nothing to do.... Poor after sales service, long delays, robotic like response, not able to speak to anyone, quick enough to take your money but extremely slow in issuing any refunds. Also dealt with Bathroom Mountain at the same time, far, far better service, look at them instead.

Good choice of mirrors. Was a bit concerned when buying as the website said it would be back in stock on a date a few days hence, but true to their word, it was delivered as promised, well packaged and intact.

I had an incredibly frustrating experience with Victorian Plumbing, and I can't recommend them. I placed my order on 07 October with an expected delivery date of 17 October. However, at no point before the 17th did anyone contact me to say there would be a delay. Instead, on the promised delivery date, I logged into their website to find a note stating there was a delay with my order, with no further information or any communication from their side. I found it disappointing that nobody emailed or called to let me know but I had to manually check the status. When I reached out to customer service, they admitted the delay was entirely their fault, explaining that they were "going through quite a difficult time in our warehouse (we are moving warehouses)." They also confirmed that all my items were in stock but still couldn’t give me any estimate of when they'd be delivered. Given the fact that the delay wasn’t due to unforeseen circumstances but rather poor warehouse move management, I requested complimentary express delivery to make up for the inconvenience. Surprisingly, they refused, citing "administrative issues." However, when I offered to pay for express delivery myself, suddenly it was possible—how is that not an administrative issue when paid for? To make matters worse, when the items finally arrived two days later, the driver refused to wait while I checked the products. Sure enough, the shower tray was chipped, requiring a replacement and causing another two-day delay. Through this experience I found Victorian Plumbing to be very disorganised, and has little to none accountability for their errors. I won’t be using them again.

Awful customer service. No phone number for general public. Even a shower/bath screen at 15.75kg counts as pallet delivery meaning they can charge a lot more. Returns policy is unbelievable-you have to arrange and pay for yourself and cannot use their own courier (even at cost to yourself). This is going to cost me £50-100 to do (for a £169 original product cost). I have read online that even if you do arrange this and send back, seems as though they frequently claim the returned products are "damaged" and then will not refund. I cannot afford to take this risk and will never order from them again. Plumber is not going to recommend either. I will be warning anyone doing bathroom work against this company. The reason for the return is that when I opened the product, I realised that it is the exact same product, being sold under a different name, as one I already have from a different store that has a design flaw. Water leaks out from between the rubber trim and the metal hinge. I clearly did not want to fit this one! I feel misled!

Absolutely woeful. Ordered 4 things. Sink and basin both arrived broken and were clearly broken when they were sent out - for example broken sink taped together - absolutely laughable and depressing. Now have to wait 72 hours to get this issue resolved with no humans to speak to - only bots and email response. Paid for a timed delivery (Friday morning) to fit in with work schedule so the redelivery is going to be problematic for me. Avoid this company if you don't want a stressful time. I wish we had paid a little more and use a local merchant instead

Spent over £4k ordering a bathroom suite on 11/03/24, was guaranteed delivery by 21/03/24. Contacted them on 20/03/24 asking where it was as i had had no contact. The response was it hasn't been picked yet, but if you pay £20 we'll pick it in our warehouse today put it on next day delivery and deliver tomorrow! I said you must be joking. They then upgraded this to free, but 21/03/24 is here and still no bathroom and no contact. Shambles of a company.

If I could give them no stars I would. I ordered an aurora stone quadrant shower tray with riser kit - the first order arrived with the shower tray totally missing - so I contacted customer service via chat as there is no telephone number to contact them on ( and now I understand why) After talking to customer services - sending various pictures in of what had been delivered the customer service rep Nick was his name ordered the replacement shower tray or so we thought. Anyway today the ‘aurora ‘ shower tray was delivered but in actual fact it was the pearlstone shower tray. I immediately went onto chat sending in proof of my order - the invoice note - email received from them etc saying that the wrong item had been delivered. We chatted online to a person called Nat Wilding who asked for proof our order and pictures of what had been received. I kindly did as he asked and he told me that they were the right parts and what we had ordered. They were not the name and part number was incorrect and the shower tray would not fit as it was wrong. No matter what we said or proved he was adamant and argumentative and not once apologised or even tried to correct their mistake. It got to the point where I sent over about 12 pictures of the order we made and paid for but he was having none of it at all. In their website it clearly shows the aurora model and the pearlstone model - and no matter what I said he just kept saying the order that they had sent was right and that was what I ordered. Let me tell you it most definitely was not and I will attach pictures of the order, receipt and email of what I ordered and paid for. Now we are stuck with a shower tray that we did not order that they replaced incorrectly from their initial cock up of omitting the shower tray from our initial order. Their customer service is non existent - their website is false advertising as you do not get what you order and pay for - staff it’s rude ignorant and thick with no common sense - the whole company is a joke and should be avoided at all costs. The customer service rep was condescending and all in all Victorian plumbing are a company that you should avoid at all costs. Trust pilot is full of reviews that I doubt are trustworthy and true.

The products were a Good price! and I would shop again.

I have items delivered via pallet that need returning. Victorian Plumbing will not, under any circumstances, assist with returning the items. This leaves the consumer searching online for a pallet delivery company, some of which refuse to deliver to Victorian Plumbing because their returns logistics are so bad. Their competitors offer a cohesive returns process. If you think you may need to return something, save yourself the headache and avoid Victorian Plumbing. After complaining to Victorian Plumbing, I received an unhelpful email re-stating the company's T&Cs and reiterating that Victorian Plumbing will not assist in returning large items. They expect general consumers to be building pallets, wrapping pallets, and arranging £100 pallet returns at their own expense. If you may need to return an item, do not consider buying from Victorian Plumbing.

I was doing a bathroom renovation and ordered everything from Victoria plumbing. The toilet arrived smashed to pieces and I have waited 3 weeks for Victoria Plumbing to send me a replacement and much chasing on my side. I now have to dispose of the smashed toilet myself. The other items I ordered were such bad quality that my plumber wouldn't fit them. They make it EXTREMELY hard to do returns, they offer no guidance, it's very hard to find couriers for large items. Customer service are useless, if they even reply to you. Would never order from them again!