Refresh Renovations - Brighton & Worthing

My wife and I are both bitterly disappointed, frustrated and unhappy with the service we have received from Refresh Renovations. In relation to our loft conversion, we raised our budget from the very beginning, ensuring before we committed that we had enough to achieve our goals and that we weren’t being unreasonable. The Refresh representative even contacted both Directors (Roger and Tracy) to ensure our budget was along the right lines before progressing forward. After months of going over designs with the team, we then met to review the estimation report. Taking into account we de-scoped a bathroom and were aiming for a basic spec, the report still came out over double our top budget. One of the things we were most disappointed by was that no one brought up the project coming in massively over budget until we had to say it to Roger and Tracy. They have acknowledged in subsequence emails that they knew budget was of upmost importance to us, yet it was still mentioned by no one until we said something and even then it felt like nobody really understood how ridiculously over-budget the quote was. This is extremely poor customer service. Either they both decided to ignore it or they just didn’t bother to look at our file. Both are unacceptable. We feel like we have been misled into getting the initial report done. We hope that going forward their team will take our feedback on board and that other customers do not have the same experience- we have wasted time and money on this- neither of which we can get back.

We have worked with Tracy and Roger several times on multiple projects and they have always surprised us by their proactiveness and professionalism throughout the project lifecycle. Thanks to their experience and practical, down-to-earth approach they can successfully manage customer expectations (budget, time frames, etc) and suggest the best, most efficient solutions that fit their needs. They also know exactly how to work with various trades and contractors both during the concept stage and later when the project goes into the build stage. Their eye for detail and knowledge ensure any risk related to the project is minimal and any issues are addressed and resolved straight away. Because they work only with the best professionals we never experienced any conflicts or issues regardless of how difficult and complex the project was. They are just great at coordinating the renovation process which always makes our job easier and customers satisfied by the end result. We can't recommend Tracy & Roger highly enough. Thanks!

We have worked with Tracy and Roger on a number of projects now and have found them to be a pleasure to work with. They are very professional, personable, and go above and beyond to help their customers. We cannot recommend their services highly enough!

Rodger and Tracy were incredibly helpful when planning our bathroom renovation. They listened to what we wanted and worked with us to make the best use of our budget and existing bathroom. Multiple visits to the house to discuss the project meant that we could plan the small details which really made all the difference.

I have worked with Roger and Tracy on several of their projects, they have a great vision, are very well organised and have an experienced trade team, so therefore are the complete package.

1st class renovations company, pavilion Roofing( Mark burt) have carried out many projects for Roger and Tracy and all are finished to the highest order, problems are resolved quickly and efficiently, , I as a tradesman are kept updated and I couldn’t recommend highly enough

Very helpful and nothing was ever to much. There standard of work is excellent and attention to minor details. Always available to speak to and always have a very positive approach. Very knowledgeable and have worked with them before on other projects. Highly recommend them.

I have nothing but positive feedback when it comes to Roger and Tracy Kinsman and their approach to renovating properties and home improvements. I have seen at first hand, on many projects, the way in which both Roger and Tracy work on site. The first thing that struck me was the way they work as a team. Many times I have encountered the 'Husband and Wife' team scenario, and nine times out of ten it just does not work. Roger and Tracy are different. They compliment one another, both personally and in their acknowledgement of what skills they bring to the table individually. This makes them a well rounded and formidable team when it come to getting projects completed, both on time and within budget, which as anybody in the industry will tell you is vitally important. I remember the first time we met, I had arrived on site and remember being struck by the atmosphere. Different trades people all working in a timely, helpful and organised manner. Now this may sound like the norm, trust me it isn't, and this is all down to what I believe is their biggest skill, their ability to communicate. What they had created was harmony, and this had been achieved through effective communication. Every single trades person had been carefully chosen over time, had worked with Roger and Tracy before, knew exactly what was expected of them, and importantly, were able to work to Roger and Tracy's high levels of excellence. Roger and Tracy have skilfully surrounded themselves with people that they trust, and in turn those tradespeople trust them, this is priceless and can only be achieved through hard work, time and communication. Tracy's attention to detail is outstanding. Whether it is something as small as picking out the correct throw for a sofa, or as large as managing to have the foresight to see a 'walk-in' wardrobe where there just didn't seem to be the room, she just has that X-Factor that only comes from having an eye for these things, you cannot train that. Tracy deliver's her instructions concisely and without fuss, something those who work with her greatly appreciate and will continue to going forward. Tracy is the perfect foil for Roger's tenacity and likeability. Roger has an immense personality, on any site you have many egos, trades people who think they know best, the whole 'Alpha male' thing can be rife, trust me! Roger has a calm authority about him, he will always listen to what problems an individual will have, he then calmly and rationally, communicates his idea to get around said issue. He does this in a very respectful way, he understands he is not a trained Plasterer, Plumber or Electrician, but he respects the skills of those around him and it is this attitude that in turn sees that respect reciprocated. What you have is the perfect blend for Project management. Hard working, driven, focused, talented and extremely personable, put simply, these guys are the outstanding choice for all of your Property renovation and home improvement needs.

I have worked with Tracy & Roger on 2 refurb projects in the last 2 years, and also been indirectly involved in several others going back 3 years or so. Their approach has produced consistent results and has repeatedly transformed tired, problem properties into bright, spacious, beautiful family homes. Tracy clearly has a keen eye for interior design and she really understands form & function and this is evident in the way she has been able to maximise light, space and flow, which are key to producing appealing homes to suit current lifestyle trends. Roger is a very capable project manager and has a mass of people skills and he has shown that he is very skilled at organising each schedule of works to optimise time and spending in order to ensure that works can be completed within budget and on schedule. However, his real strength is his knack of building a team of high quality tradesmen who are all working towards a common purpose and this really moves things along at a great pace. Tracy & Roger are both open & honest, hardworking & reliable and also really pleasant to be around - just really nice people. In fact, they have become my first choice for refurbs in Sussex. Give them a call.

We have worked with Roger and Tracy on a kitchen and bathroom refurbishment. Their eye for quality was very much apparent, from their choices in quality products and workmanship, to the skilled and friendly tradesman they use. All effortlessly project managed to the timeframes and budget agreed. All in all a very pleasant and stress free renovation experience.

I viewed the renovated property on the market (for sale) and was impressed with the quality of the workmanship and finish in the rooms. The additional rooms were a good size and in keeping with the rest of the house. The kitchen layout maximised cupboard space but still created a light and airy space. The bathrooms were finished to a high standard. I would highly recommend this team for your project.