Hertfordshire Fireplace Gallery

As part of a major domestic internal building project, we visited several fireplace/ burner galleries. Hertfordshire Fireplace Gallery had a good range of display models and there was no pushy sales attempt. Having explained what we envisaged, the staff provided guidance as to where we would find those burners within the store. Staff were knowledgeable about their products, helpful and able to answer all questions. Unlike some places we had visited, they offered a free site visit to accurately price the supply and installation, after which we ordered our chosen fireplace. During the building works, we decided to make the newly discovered fireplace more of a feature and changed the burner we had ordered. Changing this was done without any fuss. Installation was straight-forward and the company were flexible when installation dates had to be altered. Looking back at my paperwork, we first visited the store in July 2018 and had a site visit shortly after, but actually placed the order in June 2019 before installation in October 2019. (This was no fault of the store, but simply issues around the building work.) Through-out the process, there was excellent communication from Neil and his staff. In conclusion, we are delighted with the final product and the involvement of the Gallery has been a major factor in this. We have no hesitation whatsoever in recommending them and (if my wife gets her way on another fireplace), will be certainly using them again.