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Staircase Specialists in Pembury, Kent

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Featured Reviews for Staircase Specialists in Pembury, Kent

Evergreen Joinery
Staircase Specialists in Pembury, Kent
Average rating: 5 out of 5 stars1 November 2018
Richard always turned up when he said he would. The work completed was excellent, to budget and on time, and his suggestions to improve the job before starting were very helpful. We will be using Richard for additional jobs that are required in the future.
Smet Staircases
Staircase Specialists in Pembury, Kent
Average rating: 4 out of 5 stars25 January 2016
SMET came to our rescue when in mid-project we realised we had a corrupt contractor and needed to change our approach to several aspects of the new extension including the staircase. Peter and Sander were very helpful and supportive online and by phone and shortly thereafter Sander made the long trip up to Argyll to confirm measurements etc. In due course, the team arrived to install the staircase and, by and large, this went well. There were, and remain, some aspects that disappoint but we and importantly our family and friends are pleased with the result and we remain appreciative of SMET’s customer service. Something went wrong in the factory such that one of the stair treads was resized smallet by the factory without telling anyone and, as a result, the bullnose is less impactful than Peter had designed and we had approved. And it took some time before the issues with the factory applied staining were addressed by a local French Polisher to get a bit closer to what we all expected. SMET agreed to a discount to resolve the matter. Perhaps not surprising given the size of the project and the location but disappointing none the less no one from SMET has made a post installation visit. But if we were in the same place again we would certainly think of using SMET.
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