Staircase Design, Staircase Installation
PEFC, FSC and Chas certifications
6 Reviews for Smet Staircases
Thank you for your review and appreciation for our work.
We are very sorry that your staircase is not completely as you wished for. It was a human error that slipped passed quality control and was only found out when the staircase was already installed.
While weighing up all the options to resolve the issue, we all agreed that replacing the staircase was not the right one and therefore agreed to compensate for the aesthetical imperfection.
Our standard procedure is to post-visit all our installations in and around London, where 90% of our projects are situated. The very beautiful village Argyll is so remote from our normal “territory” that we have indeed not made a visit yet. It is however still on our list whenever we are back in the area.
It was a pleasure and honour to work with and for you and I would like to thank you for your kind hospitality in organising free accommodation for both Sander and our fitters.
All the best.