Cheshire Granite Worktops

Hi simon, many thanks for the feedback and delighted you were happy with the experience. Keep well, kind regards Donna

Thanks again Tex for your lovely reviews, much appreciated! :-)
Kind regards Donna

Ah thank you for the lovely feedback, and Ella the dog says thank you too :-)

Hi Moira

Many thanks for the lovely feedback, its really appreciated and I am delighted you are happy with your new worktops!

Kind regards
Donna

Hi Sarah

Thank you for your comments, although it would have been preferable if you had emailed me directly or called me to discuss your upsetting experience. I am very shocked that you felt our service was so poor.

Unknown to yourself, I had been out of the office all morning, and had not checked my emails at all as I was at the Vets getting my dog treated as she has been very poorly with Hip Displacia. I knew I had to get back to the office for a pre-booked appointment so was rushing and stressed out not to miss it. This is when you called into the office and I did not know that you had been trying to get hold of me. I explained I did have a pre-booked appointment but I would spend time with you until they arrived. So we then spent about 20 minutes looking at new options back and forth from the factory to the office with your friend and yourself. You liked the Noble Supreme as it didn't have much of a vein but had a clean white base. At no point was I rude during this meeting, granted maybe it feeled a little rushed, as I was conscious of another customer arriving any minute. When my appointment turned up, I continued to offer advice and remember working out a quote for you on the Noble Supreme you had selected. At that point your friend just said "we are done here" and walked out without me having chance to say anything. I try my best with all customers and I think you have really misread the situation. I wish you well and can only apologise that I couldn't give you my full attention on that particular day.

Kind regards
Donna