Alpha Windows

All our doors and windows were installed by Alpha Windows two years ago, in 2018. When we noticed some of the windows had large smear marks on the inside the glazing units, Alpha returned to inspect them. They replaced them without quibble, so points for that, although we do feel the units shouldn't have been installed in the first place. Our bigger problem has been with our front door, manufactured by Solidor, which is bowed and extremely difficult to use. Solidor blame Alpha, citing fitter error. Alpha repeatedly fobbed us off over a period of months, presumably because they know full well that no amount of adjustment will ever straighten a bowed door. They either don't phone or email us back, say the relevant person is on holiday, or don't honour appointments (claiming, incorrectly, that we'd never confirmed the appointments that we'd taken time off work to be at home for). We are therefore stuck with an expensive new door which is not fit for purpose, with neither company willing to take responsibility, and no option but to replace it at our own cost. We won't be approaching Alpha when we do, and cannot recommend.

I had my windows done in 2014 spent a fortune almost 19 windowS and two out side doors. When the windows were fitted no care was taken and to this day I have hand prints agains all the walls where they leaned to Supported themselves lowering the window in. Both doors were damaged the panels bubbles up, they would only replace the smaller of the two doors as that was the cheat one and that took nearly one and half hears to sort out I just have called and texted sooooopo many times. Then the seal in the windows lifted on the inside of the house and they checked and said we can replace that not a problem because the seal was of poor quality so that got fixed after 1.5 yrs of Chasing. Then I have a defect in the glass they have inspected it and said will come back to me after a number of calls and messages I decided to write this review to share my experience. The rest is up to you.

Happy to take my money but not willing to check out a problem. Bifold doors look like they need cleaning when the sun shines on them despite actually being clean. Suspect glass was not cleaned correctly before sealed units were assembled.