Tell us: Do you send thank you gifts to clients?
Emily H
8 years ago
Party Favors · More Info
Do you send thank you gifts to clients over the holidays? If so, what do you send? Has it been received well?
Tell us! (photos encouraged)
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8 years agolast modified: 8 years agoWe give our clients Kids Draw Architecture Calendars every year and they are a huge hit for all. Kids Draw Architecture is a free annual sketch program sponsored by the Architectural Foundation of Santa Barbara [non-profit] where the kids draw local historical buildings at two sessions in the springtime. Their artwork is displayed in December at the AFSB Art Gallery. Great program & great gift idea! Available for purchase at AFSB...
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8 years agoABSOLUTELY!!! New customers become "family" and I want them to know that we feel that way by presenting them with a Gift Basket at the conclusion of their first project. Every Sunday morning I make the early rounds (before tennis) delivering Gift Baskets to new customers who had projects completed during the week. I spend only about 10-15 mins performing a final site inspection to assure that everything was done exactly as we designed and that the build quality was up to snuff. I present each new customer with a Gift Basket that my wife assembles which is sort of a "grab bag" of goodies so that every time they reach in to grab a candy, frappuccino, or sip of wine, they'll remember the great experience they had with me. We even include toys and goodies for their cats or dogs! Much of my business comes from my existing customer base and our gift basket is a small way of saying thank you for your current business, and creating an experience they'd like to share with others. It also creates a nice opportunity to remind customers to post reviews of their experience with me which also enhances our new business opportunities as well. You'd be surprised how many times during a Gift Basket delivery that people say to me, "Hey Mark, while you're here, could you measure our home office, laundry room, garage, etc., and design a solution for that while you're here?" If you're not doing something like this...YOU SHOULD.
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8 years agoI always personally deliver holiday gifts whenever possible for the current year's projects and to the pros that I work with. This year I did cutting boards with holiday inspired hot mitts and a card. I have also done customized walnut cutting boards, which i may personalize with the clients initials. Its amazing how most of my clients can really use a new cutting board!! I also love to give vintage gifts to those clients who have collections--something that will fit into their home. And when we do a photo shoot, i like to leave behind flowers or a prop or two that the client takes a liking to...
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