skip to main content

what is the best way to contact DuChateau for warranty issues?

3 years ago

Have 3 year old flooring that is splintering despite maintenance as specified using only their cleaning product & application of maintenance oil on a regular basis. Tried emailing them on more than one occasion & no one is responding.

Wide-Plank Wood Floors in Living Rooms · More Info

Sort by:Oldest

Comments (3)

PRO
DUCHATEAU Floors
3 years ago
Thank you for question! Please reach out to customersatisfaction@duchateau.com, is that the email you used previously?
Deana F
Original Author
3 years ago
Thank you for your reply.
I emailed through the DuChateau website contact us. Not sure what the email was or where that message goes. I will try above.
Thank you
Related Discussions
What practical feature/item do you secretly crave for your house?
Q
Comments (98)
Lights which automatically turn on when I enter a room (especially in the kitchen and in the hallway from the bedroom to the bathroom) and lights inside my wardrobes (especially inside the one in the bedroom: I often get up earlier than my hubby, and it may be still dark outside, and I don't want to wake him up while I'm looking for my stockings).
...See More
Help, what colour windows and render?
Q
Comments (33)
£800,000 in debt after making sure they had taken all the money they could no doubt. The Dyes could easily solve your letterbox and sealed unit issue if they were interested in doing the right thing, as they only place these orders with another company in Lithuania, who are still the same supplier for Hatches. Fyntons/Hatches are basically selling on the contract for significant profit...if they ordered those parts again for you it would cost them next to nothing. Being a Covid issue is absolute nonsense...every other business involved in building and renovation is booming since Covid. And how strange to set up an identical business right in the middle of lockdown! Saw an opportunity to run with the money and start again.
...See More
what’s happening with bathrooms?? all grey and metro tiles
Q
Comments (99)
Hi, the shower was this one https://www.ebay.co.uk/itm/Brushed-Gold-Bathroom-Shower-Set-Mixer-Tap-8-Square-Head-Top-Spray-Hand-Shower-/383739772939?_trksid=p2349624.m46890.l49292 Not used it yet although the plumber said switching between then is a bit hard as the head drips a bit so? Also the bath filler is very high up but we have a fixed screen to the side and it sits right over the bath waste so doesn't cause an issue as far as we can tell. Tap is lovely https://www.ebay.co.uk/itm/383794535361
...See More
Who is best to supply spec’d products? Client or Contractor?
Q
Comments (7)
When I had my kitchen changed, I ordered the units myself, as well as the worktop, sink, taps and appliances. Things like plasterboard, cement, etc the builder bought it. My builder was my brother, and he called in the trades such as electrician, tiler, plasterer etc. He is a brilliant builder and is a “one man band” with a labourer who works for him. He has all the contacts for the other tradespeople (sub contractors) and he calls them in when required, so although they are self employed, they work as a team as required. I paid each tradesperson direct. It really works well but occasionally someone doesn’t pull his weight and they are replaced. I don’t think you will find contractors who employ their own tradespeople unless it’s a very big company? Even big house building companies tend to use subcontractors for certain jobs. This is just my experience but then I know I am very lucky to have a builder brother. It will be interesting to see what other Houzzers suggest. I’m sure you’ll get lots of advice on here!
...See More
Deana F
Original Author
3 years ago
I have emailed per your recommendation. I will await a response. Thank you

Sponsored

More Discussions

Proposed floor plan help please

66

How would you extend?

9

Where does the TV go?!

3

How to vent an under stairs WC in a terraced flat with no window

0

Desperate for advice to fix front of house

0

United Kingdom

Tailor my experience with cookies

Houzz uses cookies and similar technologies to personalise my experience, serve me relevant content, and improve Houzz products and services. By clicking ‘Accept’ I agree to this, as further described in the Houzz Cookie Policy. I can reject non-essential cookies by clicking ‘Manage Preferences’.