225-231 Lower Mortlake Road
Brentford, Greater London TW8 9EZ
No project is too big or small Looking for bathroom design help? Call or pop into our showrooms today to discuss your project.
Bathroom Design, Bespoke Bathroom Vanities, Bathroom Renovation, Contemporary Bathrooms, Shower Enclosures, Wet Rooms, En Suites, Underfloor Heating, Bespoke Bathrooms
Brentford, Richmond, Twickenham, Fulham, South Kensington, Chiswick, Oxford, Wimbledon, Ealing, London, Kingston upon Thames, Chelsea, Kensington, Notting Hill, Knightsbridge, Barnes, Teddington, Kew, Bayswater, Battersea, Surbiton, Pimlico, Berkshire, Reading, Hounslow, Slough, Heston, Windsor, Hammersmith, Surrey, Ascot, Purley, Hillingdon, Uxbridge, Barons Court, Ham, Gerrards Cross
2019 Winner of KBB Review Retail & Design Awards- Showroom of the Year 2018 Finalist for KBB Showroom of the Year & Retailer of the Year 2018 Commended as Best Business at the Richmond Business Awards 2017 Retailer of the Year' at the Richmond Business Awards
First and foremost, we recognise that your order did not go as smoothly as possible, and that we made mistakes. We have re-trained our sales team to emphasise to our customers the importance of checking their delivery thoroughly, ensuring what is on the delivery note matches the labels on boxes.
It is a real shame that your installer tiled your bathroom with the wrong tiles. Despite the tiles being signed for at the point of delivery as correct, we recognised our picking error, had the tiles replaced free of charge and sent our own installation expert to remove and re-tile the bathroom at our own expense.
We are a little disheartened that you did not recognise this gesture in your post, and proceeded to give us a low rating.