12 High Street
Richmond-Upon-Thames, Greater London KT1 4DB
2017 WINNERS. Officially FMB London Master Builder Of The Year 2017 Best Service Award, Houzz 2017 Engineering & Construction Awards, best luxury lofts 2016 Engineering & Construction Awards, best loft conversions 2015 Best Service Award, Houzz 2012 & 14 FMB Master Builder nominees
We have not given you the service you deserve. You trusted us to design you a fantastic and perfectly functional scheme, and we have not met your expectations. For this we are *sincerely* sorry.
Our architectural and structural engineering service provider have always been exemplary, but on this occasion have clearly fallen short of the mark.
However you appointed us, City Lofts, and it was our responsibly to make sure your scheme got what it needed, and it did not.
The buck stops with us, nobody else. On this project there is clearly room for learning and further development
We have documented the process and identified the root cause of the issue with our architectural vendor, and have acted swiftly to ensure the issues you experienced in the planning and design process do not occur again.