Made to Measure Windows, Window Installation, Window Repair, Window Replacement, Window Screen Installation, Window Sealing, Windows, minimal windows, slim framed sliding doors, Glass sliding doors, Architectural sliding doors, Walls of glass, Hurricane Resistant, Structural Glazing
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Thank you for providing us with your feedback, I am very sorry to hear you feel this way.
We apologise about the delay in the installation of your glazing, this was due to incorrect sizes being ordered however we did rectify this within a short turnaround period.
In regards to the FENSA certificate, I am aware there have been some miscommunications with the contracts manager looking after your project. The rooflights are not FENSA certified which was clearly mentioned to you by our salesman before we went ahead with the order.
I can see your project has been fully completed. If there's anything else we can help you with then please do not hesitate to get in touch with us.
Thank you for your response, I am very sorry to hear this.
Looking at your project file I can see your installation was on Monday and is within the lead time provided to you. The order process with IQ sees projects through from quotation, design and then onto installation and therefore gets passed to the relevant team member at each stage due to the different specialisms.
Apologies for any inconvenience caused. The order process with IQ hasn't affected the lead times in any way, please let us know if you have any questions.
Looking at our project file I am unsure what you are referring to by our missed appointments; we have not missed any appointments. We have had several installation dates booked (including dates in March, April and May) that have been cancelled by the builder on the project (who is our client) prior to installation. I can understand that this would have caused issues for you however we have been ready to install your glazing for a while.
This latest booked installation was due for the 7th June however due to an unfortunate delay on site in Bristol our installation team were not able to make it to your site. This was communicated to our client with the reasons for delay and a new installation date was booked for you immediately for 10th June (2 working days later). Although this small delay was absolutely in our hands for which we have passed on our apologies to our client (and done everything we can to rectify and get final installation booked as soon as possible) I don’t think that it would be fair to place the blame for a late running project on the IQ contracts team. We installed the steel and framing for your fire rated doors back in February and have been ready to install the glazing since March.
I hope that you see this is not us coming up with reasons why the project delays are not our fault, instead you will find this is just a clarification of the project timeline. If you would like any further information about the project and timeline please do contact Liam who would be happy to provide further information.