jenniferborgia

I AM SO UPSET!! Need advice on how to handle BAD TILE JOB

joy 120206
8 years ago

I was in my new kitchen today and noticed that the stone tiles in my backsplash felt rough. Well every single one has a layer of epoxy grout on them! every one! Oddly enough the glass mosaic tiles are ok. its just the stone ones but there are about 150 of them in total. I calmly called the contractor and told him and all he said was well that's hard to believe. I cleaned all of the tiles. Then he told me to apply a solution to each one etc. I'm afraid to ruin the tiles! Please help! He also did a terrible grout job on my beautiful porcelain floor but I can't even focus on that now because of this! Any suggestions on how to fix this? Please see pics below. Thanks!!!!


Comments (28)

United Kingdom
Tailor my experience with cookies

Houzz uses cookies and similar technologies to personalise my experience, serve me relevant content, and improve Houzz products and services. By clicking ‘Accept’ I agree to this, as further described in the Houzz Cookie Policy. I can reject non-essential cookies by clicking ‘Manage Preferences’.