Cesarstone install ?- I don't think its because my wall is crooked
We've installed our IKEA kitchen and their contractor has partially installed our new counters. We are not wholly unhappy. They've done a respectable job with the seam, and the 2 pieces that were the most obviously incorrect they've agreed with very little discussion to recut and replace.
Where we are at an impass is the largest piece. It goes 5' across the dishwasher and sink cabinet takes a right turn over one more cabinet and stops at the stove. When they brought it in they said it didn't match the template and took it back out to cut it. After that we saw that the edge overhang was a little uneven but it wasn't horrible horrible. In hind sight I wish we'd balked, but they were being reasonable about the other pieces. After they left and we installed the sink we realized that the reason the overhang was wrong was that when they trimmed the piece, they cut more off on one side than the other so that the depth of the counter is 1/2 different over a 5' distance. It's fairly noticeable when you are at the sink, not in the front, but at the back, it's about 3/8 inch difference from one side of the sink to the other from the edge of the sink to the wall.
The owner of the company predictably said that it is because our wall is crooked. Of course it's crooked, there are plenty of gaps but we will be putting in a tile back splash. I was however expecting that the edges back and the front of the countertop would be parallel to each other. His other contention is that you don't measure the actual countertop or overhang, but rather to the wall. Depending on where and how you measure you can come to many and varied conclusions. It is a his tape measure says her tape measure says type of situation. By his measurement he says it's only an 1/8 of an inch difference, when I measure that I get 1/4. (From the wall to the edge of the countertop on each side) However when the template was made, the overhang was consistent all the way around and the depth of the actual template was consistent as well. the fellow who made the template said that the countertops would be whatever size the cabinets are, in this case 24" and 1.5"additional for overhang.
What is standard? What should we expect? It doesn't seem that it will be easy to get this fixed. I think it will be a real battle and that this fellow is trying to get out of doing the right thing and is twisting the measurements. It also turns out that the reason they were reasonable about the part they have agreed to recut is that they had an extra piece a similar size. There is likely not much they can do with a slab that is 25.5" on one end and 25" on the other and so far they are refusing to do anything. We are not really up for a big battle.
I'll attach photos and a sketch, but its hard to get an angle that really shows much. Thanks for any advice.
Comments (14)
champcamp
6 years ago
natanddino
6 years agolast modified: 6 years agoThanks, yes, IKEA outsources. I included the sketch as it might be of some use, sorry it's sideways. Re the cut, all we know that the piece didn't match the template.
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