Your Modus kitchen will be unlike any other because it has been designed specifically to fit with the pattern of your life. Before any planning or design begins, we have detailed discussions with you to clearly understand your specific requirements. After surveying the space where the new kitchen is to be located, we translate your requirements into a detailed plan. We also provide a fitting service or a supply only option.
North West London
9 Reviews for Modus Kitchens
You supplied a list of 5 appliance codes which you wanted us to quote and order. These were taken directly by you from the manufacturer’s website, and the image that you are referring to with the left hinged fridge was also on the manufacturer’s website rather than the Modus website.
We are sorry that the item received was not to your satisfaction, and as soon as we knew this we contacted the manufacturer to organise a return. The manufacturer initially refused to accept the return as the original packaging had been thrown away. The appliance manufacturer’s Terms & Conditions are separate from our own but we can say with absolute certainty that Modus’ working practices are always fully compliant with the law.
Sadly issues sometimes arise and Modus will always do everything we can to resolve them, as our customers are our number one priority. As such, we have now concluded our discussion with the manufacturer and I am very pleased to confirm we have agreed a full exchange for the correct item. Please let us know if there is anything else we can help with.